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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ The passage tells us______

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ The passage tells us______

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问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______
The passage tells us______
选项 A、how to avoid buying a faulty item
B、how to deal with complaints from customers
C、how to make an effective complaint about a faulty item
D、how to settle a consumer’s complaint about a faulty item
答案C
解析 主旨归纳题。本文主要介绍了在遇到商品有质量问题时可采取的几种有效措施。
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