首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、A bridge between the company and its customers. B、A way of supervising the company’s business. C、A way to deal with customers’
A、A bridge between the company and its customers. B、A way of supervising the company’s business. C、A way to deal with customers’
admin
2013-09-07
74
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, um, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply—basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
9. According to the conversation, what does success with the customer services mean?
10. What do a company’s good reputation and high profits depend on according to the conversation?
11. What can be said to be the function of the customer services unit?
选项
A、A bridge between the company and its customers.
B、A way of supervising the company’s business.
C、A way to deal with customers’ after-sales services.
D、A way to deal with customers’ complaints and refunds.
答案
A
解析
男士说,一个成功的客服部起着连接公司和客户的作用。所以A正确。
转载请注明原文地址:https://kaotiyun.com/show/xr97777K
0
大学英语六级
相关试题推荐
A、Ashippingcompany.B、Aconsultingcompany.C、Anaccountingcompany.D、Aheadhuntingcompany.B对话中女士针对男士的简历给了很多建议,可见女士是在一家咨询公司
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
Whatattractscustomers?Obviouslythequalityofaproductdoes,butvisualimages【C1】______agreatdeal.Itisnetonlythei
随机试题
受冲击振动荷载的预应力钢筋混凝土轨枕,在配筋选材时应采用()。
转关运输中在指运地海关办理了转关运输货物的进口手续后,标志着进口转关运输货物监管工作的完结。()
股东财富最大化这一企业财务目标的优点是()。
教育的生物起源说的代表人物是()。
下列属于抗日根据地文学作品的是()。
小时候,看戏、看小人书、读小说,“寇老西儿”一直是个正派、诙谐、_______的形象,颇像诸葛孔明、智多星吴用。直到后来看《宋史·寇准传》,这种认识才发生动摇,因为《寇准传》上说寇准“______”。依次填入横线部分最恰当的一项是()。
尽管国民党军队在抗战初期对日作战比较积极、比较努力,但绝大部分战役都是以退却、失败而结束,其失败的主观原因是()
Theword"obsessed"(Paragraph1)maymeanMichellreturnedtoLondoninsteadofstayinginHollywoodNOTbecause
InKansasCity,Missouri,acomputerhelpsfirefighters.Thecomputer,whichworksveryfast,hasinformationabouteveryoneo
A、Thelearnerscouldrememberfewwordswithmovements.B、Thelearnersrarelyusedthewordswithmovements.C、Thelearnersused
最新回复
(
0
)