首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Demand a prompt response. B、Provide all the details. C、Send it by express mail. D、Stick to the point. D短文结尾处提到,给商店写投拆信时,要以公事公办
A、Demand a prompt response. B、Provide all the details. C、Send it by express mail. D、Stick to the point. D短文结尾处提到,给商店写投拆信时,要以公事公办
admin
2016-12-22
36
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
短文结尾处提到,给商店写投拆信时,要以公事公办的态度说话,不要离题。所以答案为D。短文听力结尾处常考,且本题符合短文听力“听到什么选什么”的原则,只要抓住原文的stick to the point就可以做出正确的选择。A“要求快速答复”和C“用快递送信”原文未提及;B“提供所有的细节”与原文相悖。
转载请注明原文地址:https://kaotiyun.com/show/y7Y7777K
0
大学英语四级
相关试题推荐
A、Atalibrary.B、Inabus.C、Attheairport.D、Atapostoffice.D推理题。男士向女士购买两张10分的邮票和四张8分的邮票。可见谈话发生在邮局。
TherowoveraPhiladelphiaschooldistrictaccusedofsecretlyspyingonpupilsthroughlaptopcamerasescalatedtodayafterit
TheNewOldAgeA)TheJapaneseseniorcitizenswhofoundedJeebaknewtheyweremakinghistorywhentheycoinedtheircompanymo
Losingyourbellybulge(鼓起的部分)isimportantformorethanjustvanity’ssake.Excessabdominal(腹部的)fatisa【C1】______ofmanydise
OnthedaytheDailyExpressannounces:"ThesecrettowhyhumansgrowoldhasbeendiscoveredbyscientistsinBritain,paving
Winterinmanyplacesmeansiceskating,sleddingandsnowballfights.Butunlesssomeoneisprepared,outdoorfuncanalsomean
A、GetsomechangefromJane.B、Goandlookforapayphone.C、Usethewoman’sphone.D、Payforthephonecall.C本题实际上是“建议题”。答案规则
A、8:50.B、9:00.C、8:15.D、10:00.B本题考查对时间的理解。everyhour说明了频率,Oilthehour表示整点发车,8点的一班车5分钟前刚离开,下一班车应该是9点出发,即B。
A、Theythinkitisuseless.B、Theycanhardlyaffordit.C、Theydon’tthinktheyaresick.D、Theirfamilydoesn’tsupportit.A
随机试题
下列汉字中,属于形声字的是()。
艺术创作的四个心理要素是【】
由于喜欢某人、某群体或某件事,乐于与其保持一致或采取与其相同的表现,这是态度形成过程中的哪一个阶段?()
下列有关温度与显影性能的说法,错误的是
银行汇票丧失,可以由失票人通知付款人或者代理付款人挂失止付。()
“我们要办一种适合儿童的教育,而不是挑选适合教育的儿童”,这反映了素质教育是一种()的教育。
“有志者、事竟成,破釜沉舟,百二秦关终属楚;苦心人、天不负,卧薪尝胆,三千越甲可吞吴。”此联所涉及的历史事件分别发生在()。
“五十六个星座,五十六枝花,五十六族兄弟姐妹是一家”,这首歌家喻户晓,广为传唱,歌颂了我国平等、团结、互助的社会主义新型民族关系。民族区域自治是我国确保新型民族关系的基本政治制度。在这种制度下,各自治机关()①是自治地方的权力机关
下列关于中国古代契约的规定,正确的有()。
北洋政府制定的刑法典是()。
最新回复
(
0
)