A、They are too complicated. B、They are incomplete. C、They are really bad. D、They are out of date. A

W: Good morning, Peter.
M: Good morning, Julia.
W: Do come in. You’ve brought the results with you, I see.
M: (9) Yes, in fact, I completed the survey last week.（男士上周完成了调查。）
W: So, I can hear the criticisms now, then?
M: That’s right. And perhaps you’ll be able to tell me what can be done about them.
W: I’ll certainly do my best. Well, what would you like to start with?
M: The catalogues. (10) I’m afraid many of the science students complain that they’re incomplete and out of date. They think they’re really bad.（ 学生们抱怨图书馆的目录不完全，过时了，认为它们很糟糕。）Is there anything you can do to improve things there?
W: Oh, yes. (11) We can check all the cards and reprint them where necessary（针对图书馆目录存在的问题，女士认为首先可以检查所有的卡片，必要的地方可以重新打印。）...or we can change to a computer system.
M: How much would it cost to do the first?
W: About six thousand pounds.
M: And how long would it take?
W: Oh, maybe three months.
M: And how much would it cost to do the second?
W: Change to a computer system? Yes, oh, about sixty thousand pounds.
M: And how long would that take?
W: Er, nine months, I’d say. About nine months.
M: Thank you. Now...next I’d like to move on to the Borrowing facilities. The social science students described these as rather disappointing. They complained that they were only allowed to borrow three books. (12) Most of them felt they ought to be able to borrow more books, perhaps five or six for undergraduates and up to ten for graduates.（学生们要求可以多借几本书，本科生要求可以借5 到6 本书，而研究生可以借10 本书。）
W: That may be possible.
M: Also, they’d like to be able to keep the books for a longer period, say three weeks instead of the present two.
W: That also sounds reasonable. I’ll see what I can do.
Questions 9 to 12 are based on the conversation you have just heard.
9. When did the man finish his survey?
10. What do students NOT complain about the library catalogues?
11. What does the woman say about the first possibility of the library work?
12. How many books are requested by graduates to borrow?