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96 Rumbold Street Ayresford

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问题                                                                     96 Rumbold Street
                                                                    Ayresford
                                                                    Hampshire W13 1PW
                                                                    May 19
Jetline Claims Office
Jetline UK Limited
35 Manchester Road
London EC2 3HD
Dear Sir or Madam:
1 am writing with regard to damage to my suitcase incurred during a recent trip to Italy. I was traveling from Milan to Gatwick Airport on Jetline flight JT23 on May 14, and on picking up my suitcase from the baggage claim at Gatwick, I found that the latch was badly damaged and the handle had become detached from the suitcase on one side. I reported this to the Jetline office at Gatwick and completed a property-irregularity form.
I have had the suitcase looked at by a local luggage retailer, Simpsons Limited, to see if they could repair it. They feel that they can only partially repair it (enclosed is a copy of their estimate), and they would suggest a replacement. I would therefore be pleased if you could reimburse me for the cost of a new suitcase as indicated in Simpsons’ estimate. Due to the amount of damage to the suitcase, I was unable to travel from the airport by public transport as planned and had to take a taxi. I would also ask you to reimburse me for the taxi fare, which was £45.00.
                                                                         Yours sincerely,
                                                                          Richard Turner
                                                                          Richard Turner
                      Simpsons Limited: Retailers of Quality Luggage
                          43 High Street, Ayresford W4 8RT
                                Tel: 01203 431796
                                Estimate of Repair
                                                                           Date: May 17
Item to be repaired: Large dark green cloth suitcase manufactured by Crossleys, Ltd.
Nature of repair:       Replace damaged latch, reattach handle
Estimated cost:        £20.00 (but see note below)
Notes: Although the latch can be replaced, it will not be possible to reattach the handle securely (damage to handle attachment on suitcase body). The cost to replace it with a similar model is £105.00 (Dixons executive suitcase, model X23).
Why did Mr. Turner go to the Simpsons store?
选项 A、To buy a suitcase
B、To ask for a refund
C、To inquire about repair costs
D、To pay an outstanding bill
答案C
解析 inquire意为“询问”，repair意为“修理”。信的第二段第一句提到“请当他的旅行箱专卖店Simpsons帮我检查过行李箱，看看能否修理”，所以选(C)。(A)信中第一段提及Turner先生请Simpsons’公司看破损的行李箱能否修理，可见他并非是想买新行李箱的。(B)refund意为“退款”，(D)outstanding意为“未付的”。信中并未提及Simpsons和Turner先生之间的付款事宜。
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