首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Which of the following is the closest to the record number of consumer complaints?
Which of the following is the closest to the record number of consumer complaints?
admin
2014-03-21
40
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、two weeks
B、less than two weeks
C、two to three weeks
D、more than three weeks
答案
C
解析
本题测试对细节内容的理解能力。根据文中的明示信息可直接得出正确答案为C。
转载请注明原文地址:https://kaotiyun.com/show/yXUK777K
0
专业英语四级
相关试题推荐
Theconceptofpersonalchoiceinrelationtohealthbehaviorsisanimportantone.Anestimated90percentofallillnessmayb
Mostpeoplewhogoonlinehavemainlypositiveexperience.But,(1)______anyendeavor—traveling,cooking,orattendingschool—th
Mostpeoplewhogoonlinehavemainlypositiveexperience.But,(1)______anyendeavor—traveling,cooking,orattendingschool—th
Itisoftenclaimedthatnuclearenergyissomethingwecannotdowithout.Weliveinaconsumersociety(1)______thereisane
Itisoftenclaimedthatnuclearenergyissomethingwecannotdowithout.Weliveinaconsumersociety(1)______thereisane
VisitorstoBritainmayfindthebestplacetosamplelocalcultureisinatraditionalpub.Butthesefriendlyhostelriescanb
VisitorstoBritainmayfindthebestplacetosamplelocalcultureisinatraditionalpub.Butthesefriendlyhostelriescanb
Nancybecameataxidriverbecause.
TheinternationalconferenceofaiddonorstoEastTimorisscheduledon______.
ItisbecauseofhisplaysthatShakespeareisnowconsideredthegreatestEnglishwriterinhistory.Theerainwhichhelived,
随机试题
A.隆隆样舒张期杂音B.机器样杂音C.叹气样杂音D.吹风样杂音E.海鸥鸣样杂音动脉导管未闭【】
《中国药典》收载药物的外文名称由拉丁文改为英文名是从哪年版开始
A.矫味剂B.遮光剂C.防腐剂D.增塑剂E.抗氧剂在包制薄膜衣的过程中,所加入的二氧化钛是
根据《宪法》和法律规定,关于人民代表大会制度的说法哪一选项是不正确的?
经行政监督部门批准后,下列项目可不进行招标的有()。
下列金融交易中属于资本市场交易的项目有()。
广东醒狮出现于(),起源于南海区。
甲和乙是A市B区某小区楼上楼下邻居,甲在楼上装修时不慎打漏了地板,造成乙3000元的财产损失,后二人发生参议,乙要起诉,应到下列哪一个法院?
古人根据经验编制了许多脍炙人口的农谚,比如“清明前后,种瓜点豆”。不仅是农谚,与二十四节气相关的诗词歌赋也是______,比如“蒹葭苍苍,白露为霜”,再比如“清明时节雨纷纷,路上行人欲断魂”。这此诗词歌赋______,将二十四节气与天气现象巧妙地结合在一起
刑法第202条规定:“以暴力、威胁方法拒不缴纳税款的,处……”该条文的罪状形式属于()。(2015一法专一1)
最新回复
(
0
)