A、Chatting With an old friend. B、Complaining about the facilities of the hotel. C、Calling to the manager. D、Apologizing for the

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问题  
Q: What’s the woman doing?

选项 A、Chatting With an old  friend.
B、Complaining about the facilities of the hotel.
C、Calling to the manager.
D、Apologizing for the poor facilities.

答案B

解析 根据原文两个(7)处可知,女士打电话时要告诉宾馆前台自己房间的厕所坏了,并说道“I have never seen a room with such poor facilities.”可以推断,女士在对话中对服务员进行抱怨,故选b。
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