2. 外语
  3. Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

admin2010-04-03  36
问题     Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening self-esteem is no easy task. But managers can help improve employees’ self-esteem in the following ways.
    Firstly, they must create a work environment that invites people to feel good about themselves and the work they do. They must not damage or lower the self-esteem of others. Managers should avoid something said or done to someone that wears away their feelings of self worth and satisfaction in performance. For example, it is unacceptable to greet a lazy employee with comments like "Late again! You win the prize for being the least reliable person here."
    Secondly, they must develop ways of communicating real respect and concern to the employees by actively helping them improve their self-image and to feel better about themselves and their performance. For example, comments like, "I knew you could do an exceptional job on that new assignment--and you proved me right!" If sincere, it will make an employee’s day.
     Lastly, give specific rather than general praise. Managers can’t just go around saying to employees, "I really appreciate your work" or "Thanks’--your employees will think you’re running for political office! Instead, be specific about what was done and the positive consequences of the action. For example, "That report you did for me on Thursday was just what I needed for my marketing meeting."  And be sure to give the feedback to the person as soon after the event as possible.
Managers should give praise to employees
选项 A、in a general way
B、for a special purpose
C、in detail and in time
D、on a special occasion
答案C
解析 推理判断题，本题询问经理应该如何称赞员工。根据最后一段第三句话和第五句话可知，经理在称赞员工时要具体，针对他们所做的工作和工作的积极效果。而且，事情做完后，经理要尽可能早地感谢有关员工，由此可知经理在称赞员工时要讲究具体性和及时性，故选项C为正确答案。根据最后一段第一句话可知，经理称赞员工时不能泛泛而谈，故选项A(以泛泛的形式)与文意不符。选项B(为了特殊目的)，选项D(在特殊场合)在文中没有提及，故不选。
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