2. 外语
  3. Dear Mr. Smith, My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very m

Dear Mr. Smith, My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very m

admin2023-02-13  13
问题 Dear Mr. Smith,
    My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very much.
    However, on Saturday, September 27, we had a poor experience. I feel it is important that you be aware of your employees’ behavior.
    We arrived at about 6:45 pm. The waitress seemed to be annoyed. She did not smile or say anything friendly. We thought maybe she was just having a bad day. However, we ordered a hamburger without cheese for our son. When the food came, there was still cheese on it.
    We told her and her response in a rude tone was "Well, you should have reminded me!" She said, "Just take it off." We couldn’t just take it off because the cheese had already melted. We asked a new hamburger. She seemed very annoyed, but did get him a new hamburger. She also did not refill our drinks until we asked.
    I have enclosed a copy of our bill for your reference. Please contact me at anytime about this issue at (345)333-1234. A response from you will make us more likely to return to your restaurant in the future.
What should Mr. Smith be aware of according to the letter writer?
He should be aware of his___________________________________________.
选项
答案employees’ behavior
解析 本题考查Smith先生应该注意什么。根据线索词be aware of定位到第二段第二句。作者陈述自己糟糕的经历后，提醒Smith必须了解员工的行为。通过对比题干和原文，可以确定本题的答案为employees’ behavior。
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本试题收录于： 大学英语三级A级题库大学英语三级分类
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