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  3. Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rhodes Payment Due: 08/28 Billing Co

Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rhodes Payment Due: 08/28 Billing Co

admin2012-04-26  38
问题 Quartz Plumbing Service
    Client Number: #3675
    Client Contact: Jessica Rhodes   
  
    Payment Due: 08/28
    Billing Code: 403980
    Thank you for using Quartz Plumbing Services. Feel free to contact us at billing@quartz. com for any questions or complaints.
    * After-hours service: Any service provided outside normal business hours (9:00 am to 5:00 pm, Monday to Friday, excluding public holidays) accrues an additional $200 call-out charge.
From: Jessica Rhodes
To: billing@quartz.com
Subject: My Account
Date: 08/17
Hello,
    Firstly, I’d like to thank the staff of Quartz Plumbing Service for their excellent and professional attitude. My bathroom pipe sprung a leak in the middle of the night. I called your company right away, and the workers were at my house fixing the problem within just a few minutes. Their efforts ensured that there was only a small amount of damage to the bathroom ceiling and the wooden panels on the wall. I truly value the service you provide.
    However, I recently received the invoice for the plumbing services I requested last month. Most of the bill seems to be in order, but I am a little surprised about one aspect. I did not realize that the prices quoted to me over the phone did not include tax. I’m still willing to pay the full amount, but I think in the future you should tell customers the total extent of the cost before agreeing to provide your services. I hope you will consider changing your policy in this regard.
    Sincerely,
    Jessica Rhodes
Why is Ms. Rhodes surprised?
选项 A、She did not ask for the bathroom pipes to be replaced.
B、She cannot recall the maintenance work to the kitchen.
C、She was unaware of the after-hours service charge.
D、She thought the price would be lower than she was billed.
答案D
解析
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