What’s the problem with the toaster?

W: May I help you?
M: Yes, I had this toaster fixed here last week, but it still isn’t working right.
W: Oh. What’s the problem with it?
M: It’s still burning the toast. And now, in addition to that, it sparks when I plug it in.
W: I see. How long has it been sparking?
M: Since I had it fixed here last week.
W: I apologize for the inconvenience. We’ll try to fix it again for you.
M: Thank you.

W: Good morning, sir.
M: Hi. We have a reservation. The name is Campbell.
W: One moment, please. Mr. Campbell...Yes, here we are Mr. and Mrs. Campbell.
M: That’s right.
W: We have you down for a five-night stay. And your room number is 1208, on the 12th floor, a room with a king-size bed, and a garden view...
M: Wait. That’s not what I reserved actually. I specifically requested a suite with an ocean view. Here’s the copy of your confirmation email...