Why is the call being made?

Hello, this is Jack in technical services. I am calling you to let you know that we were able to fix the problem with your computer. It should no longer randomly reboot. We would like to return your computer today. Please email or call me at 386-2626. If I’m not available you can also contact Lisa, our coordinator, at 386-2489 to let us know what time would be convenient. Or you may stop by the service desk and speak with Bob.