Daniel: Daniel Van, Product Promotion Department. What can I do for you? Brown: Promotion? I don’t want promotion, I want whoeve

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问题 Daniel: Daniel Van, Product Promotion Department. What can I do for you?
Brown: Promotion? I don’t want promotion, I want whoever is in charge of orders. Can’t you people get anything straight?
Daniel: What sort of orders are you calling about, Mr...?
Brown: Kendall. Brown Kendall of Star Company. It’s an order for 100 revolving chairs that we’ve been waiting over a month for, even though we were promised immediate delivery.
Daniel: Well, Mr. Kendall, I’ m afraid the Manager in charge of orders is out at the moment. But perhaps I can help you. Now, would you please just tell me again what the order was for?
Brown: 100 revolving chairs. We’ve got people here waiting for their chairs...
Daniel: Hmm, that does sound bad, Mr. Kendall. I am sorry if you’ve been inconvenient. I will see what I can do about it. Have you got the order number handy?
Brown: Yes, it’s 87920.
Daniel: Thanks. Now, just let me check our record... I don’t see anything about it in our file. How about if I ask our dispatcher (调度员), Mr. Moore to call you right back, after I spoke to him?
Brown: Er... all right.
                                                            Message
   To:  (46)  in charge of orders
   From: Brown Kendall of  (47)  
   Date: October 20, 2005
   Subject: Complaint about the late delivery of  (48)  .
                                                             Details
   Brown Kendall wants to check his order. Its number is  (49)  . I failed to find it in our record file, so I asked Mr. Moore to handle the problem since you’re out.
   Please check this up when you’re back.
   Daniel from  (50)  Department


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答案Product Promotion

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