首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the text below about customer care. In most of the lines (41-52) there is one extra word. It is either grammatically incorr
Read the text below about customer care. In most of the lines (41-52) there is one extra word. It is either grammatically incorr
admin
2012-03-12
58
问题
Read the text below about customer care.
In most of the lines (41-52) there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on your Answer Sheet.
If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
The exercise begins with two examples, (0) and (00).
Customer care
0 Apart from ensuring that an efficient electricity supply for our
00 customers, NatElectric provides an invaluable service in other areas
41 as well. While our Customer Helpline (charged at local rates) is the
42 first point of contact with when you want to make an enquiry and
43 we receive a huge number of calls from customers—on
44 average, there are 50,000 calls a one week. Available 24 hours
45 a day, seven days a week, 365 days a year, our Helpline on advisors
46 aims at to answer 95 per cent of all calls within 15 seconds. There
47 are more than 200 advisors, working in around the clock to
48 provide for this service, backed by a further 80 support staff
49 who do handle any necessary paperwork. Although our target
50 is to reply to letters within 10 working days, NatElectric regularly
51 responds within three to four days, and we are especially proud of the
52 very high standards achieved of our customer relations team.
选项
答案
ONE
解析
a和one意思重复,删除one。不删除a是因为a还可以表示每周的意思。
转载请注明原文地址:https://kaotiyun.com/show/0B7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatdidthecustomersrecommend?
1.Practiseansweringthesequestions.PhaseOne:•Canyoutellmeaboutyourpresentjobandyourplansforthefuture?•Can
CustomerRelations:theimportancetoacompanyofreliablecustomeropinionsofproducts
Question询问
Task6IncreaseinOrdersThemanufacturingcompanyyouworkforhasexperiencedasuddenincreaseincustomerordersandiscon
Task6IncreaseinOrdersThemanufacturingcompanyyouworkforhasexperiencedasuddenincreaseincustomerordersandiscon
Marketing:howtoensurethatacompany’smarketingliteratureisattractivetocustomers
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Answeringreceptionist’squestions回答接待员询问
随机试题
关于基坑施工应急处理措施的说法,正确的有()。
若某商品价格上升2%,其需求量下降10%,则该商品需求价格弹性是()。
尺寸公差的数值()。
大海公司2011年12月31日取得的某项机器设备,原价为1000万元,预计使用年限为10年,会计处理时按照年限平均法计提折旧,税法处理允许加速折旧,大海公司在计税时对该项资产按双倍余额递减法计提折旧,预计净残值为零。2013年12月31日,该固定资产的计税
地陪导游人员不同于全陪导游人员的职责是()。
从业人员在职业技能上“勇于进取”的品质要求包括()。
广义的知识包括两大类:一类为________,它回答“世界是什么”的问题;另一类为________,它回答“怎么办”的问题。
教学效能感
Uptothebeginningofthetwentiethcentury,thenervoussystemwasthoughttocontrolallcommunicationwithinthebodyandth
WhichofthefollowingisNOTtrueaccordingtothepassage?Accordingtothepassage,thesentence"Butiftheearth...foropt
最新回复
(
0
)