When you speak on the telephone, you cannot use yaur facial (面部的) expression, eye contact and gestures to help communicate your

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问题     When you speak on the telephone, you cannot use yaur facial (面部的) expression, eye contact and gestures to help communicate your message. Your voice must do the job.
    A good voice is pleasant to listen to because it communicates a positive message. Keep in mind the following qualities of a good voice:
    Speak in a voice neither too loud nor too soft. Speak louder when giving important information.
    Speak slowly enough so that the listener has a chance to understand your message without your having to repeat it. Keep in mind that as you speak the other person may be taking notes.
    Pronunciation is the correct way to say a word. To avoid mispronouncing (读错音) words, you may wish to check the pronunciation of unfamiliar words in the dictionary before you use them.
    People with an accent unlike yours may not understand your pronunciation of some words. You also may not understand the pronunciation of some of their words. In these cases, careful pronunciation is very important for effective communication. You may need to repeat or spell words that are unusual or easy to be misunderstood.
Speakers sometimes need to spell some words to help listeners to understand________.

选项 A、long sentences
B、unusual words
C、difficult questions
D、important expressions

答案B

解析 事实细节题。本题询问拼写一些字词的作用。由文中第六段中的“或许你有必要重复或拼出那些不常用或容易引起误解的字词”可知,需要拼写的情况有两种,即生词或有歧义的词. 故B项为正确选项。A项(长句)、C(难题)和D(重要的表达)原文并没有提及,均排除。
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