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Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer. Example ClearPoint Telephone Company
Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer. Example ClearPoint Telephone Company
admin
2019-07-11
23
问题
Complete the notes below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Example ClearPoint Telephone Company
Customer Order Form
Order taken by: Ms. Jones
Name: Edith【L1】______.
Address:【L2】______ Fulton Avenue, Flat 4
Type of service: 【L3】______
Employer Mars Medical Group
Occupation: 【L4】______
Work phone: 【L5】______
Time at current job: 【L6】_______.
Special services: 【L7】______
【L8】______.
Installation scheduled for Day【L9】______
Time of day【L10】______
【L4】
Listen carefully and answer Questions 1 to 4.
W: This is the ClearPoint Telephone Company customer service office. My name is Ms. Jones. How may I help you?
M: Yes. I’m moving, and I’d like to arrange to have a phone line installed.
W: Of course. Let me get some information from you first. May I have your name, please?
M: It’s Pargetter. Edith Pargetter.
W: And would you spell your last name for me,please?
M: P-A-R-G-E-T-T-E-R.
W: Double T, right. OK, could I have the address where you’d like to have the telephone connected?
M: That would be number 47 Fulton Avenue, Flat 4.
W: Is that a business or a residence?
M: A residence. It’s my new home address.
W: Then the type of phone service you want is residential, not business.
M: Yes, yes. It’s for my home.
W: All right. Fine. Now let me get your employment information. Who is your current employer?
M: I work for the Mars Medical Group.
W: Then your occupation is doctor?
M: No, I work for the doctors. I’m the office manager.
Now listen and answer Questions 5 to 10.
W: OK. And could I have your work phone number?
M: It’s 637-555-9014.
W: 9014. Great. Just one more thing, I need to know how long you’ve been at your current job.
M: I’ve been working there for quite a while now, let me see, eight, no, ten, that’s right, ten years.
W: OK, good. You’ve been there long enough, so I don’t need to ask about any other work history. Now, in addition to our basic phone service, we have several special services available.
M: Could you explain them to me?
W: Most customers opt for unlimited long-distance service. It really saves you money if you make a lot of long-distance calls.
M: That sounds like a good idea.
W: Then I’ll put you down for long-distance service. Another popular service is voicemail. Voicemail takes all your messages electronically, and all it takes is one simple phone call to retrieve them.
M: Hmmm, voicemail. No, I don’t think so. I have an answering machine to take my messages. It’s old, but it still works fine.
W: We also provide Internet service if you’re interested in that.
M: I am. Please put me down for Internet as well as phone service.
W: Right. OK, I think we’re almost finished. I just need to schedule a time for the technician to go to your apartment and do the installation. Let me see...What about next Tuesday? Would that work for you?
M: No, not Tuesday. I’ll be at a conference all day. Wednesday would work, though.
W: I’m afraid I won’t have any technicians in your area on Wednesday. I could send someone on Friday.
M: That would be fine.
W: What time of day works best for you? Morning or afternoon?
M: Morning would be best.
W: All right then. It’s on the schedule. Do you have any questions?
M: No, I don’t think so.
W: Thank you for calling ClearPoint.
选项
答案
office manager
解析
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本试题收录于:
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