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  3. （中国矿业大学2009年试题） Solving a problem can be broken into several steps. First, the problem must be identified correctly. Psychol

（中国矿业大学2009年试题） Solving a problem can be broken into several steps. First, the problem must be identified correctly. Psychol

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问题 （中国矿业大学2009年试题）
    Solving a problem can be broken into several steps. First, the problem must be identified correctly. Psychologists refer【1】this step as problem representation. For many problems, figuring【2】which information is relevant and which is extraneous can be difficult and can interfere【3】arriving at a good solution. Clearly, before a problem can be solved, it must be obvious【4】the problem is, however, this is not as easy【5】it might seem. One obstacle to efficient problem representation is functional fixedness, that is, allowing preconceived notions and even prejudices to color the facts. Most people tend【6】see objects and events in certain fixed ways, and by being inflexible in viewing the problem, they may be unable to notice the tools【7】the solution. Once the problem is identified accurately,【8】, the second step consists【9】considering the alternatives for a solution. A common way to evaluate alternatives is to write them【10】and then make a list【11】advantages and disadvantages for each solution. Here again, people may be limited by prior experiences. Often people adopt mental sets【12】lead them to the same problem-solving strategies that were successful for problems【13】the past. Although that can be helpful most【14】the time, sometimes a new situation requires a different strategy.【15】that case, the mental set must be abandoned, and new alternatives must be explored.
【12】
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答案that
解析 空格所在句子大意为：人们常常采用心理定式来指引自己找到解决问题的同一个策略。心理定式在过去是有效的。空格前面的部分有主谓宾，空格后面的句子没有主语，由此可以看出此处需要一个引导词，定语从句的引导词。根据句意可知，答案是that。
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