All of the following are functions of CRM system except(71).

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问题 All of the following are functions of CRM system except(71).

选项 A、automation procurement
B、automation sales
C、automation marketing
D、automation customer service

答案A

解析 CRM是客户关系管理(Customer Relationship Management),包括自动化的市场、销售和客户服务,没有采购(procurement)一项。A.自动化采购B.自动化销售C.自动化营销D.自动化客户服务。
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