2. 外语
  3. In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

admin2013-06-17  72
问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supporter] the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor" ,that is, if it is too low, it will hurt the  overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough" higher productivity perse is unlikely to improve a rating.
It can be inferred that the author of the passage discusses "unmonitored workers’(line 6) primarily in order to ______.
选项 A、compare the ratings of these workers with the ratings of monitored workers
B、provide an example of a case in which monitoring might be effective
C、provide evidence of an inappropriate use of CPMCS
D、emphasize the effect that CPMCS may have on workers’ perceptions of their jobs
答案D
解析 细节题。从文中推出，作者为何在第一段第四句讨论“未受监督工人”?九比较两类工人评判等级，原文没有相应的文字支持。B．给出一个例子，说明监控的有效。不合作者目的，他在这里只是想说明两种工人的差异。C．为CPMCS不正确的应用提供证据。“inappropriate use”并不能从原文推出。D．正确。强调CPMCS的效力可能及于工人们对其工作的理解。文章第一段第四句。对比了被监控和未被监控的工人把不同种因素作为工作中最重要的因素。
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