首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co
To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co
admin
2011-03-11
93
问题
To: Rex Roeges, Customer Service Department
From: Dave Palmer
Re: Lost book
Dear Mr. Rex Roeges,
I am writing this e-mail concerning a book that I ordered through your company, The Computer Networks 4th edition, order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct, and that my credit card has been charged for the book; the website also indicates that the book was shipped using your "Global Carrier" service the day after I ordered it. Considering that "Global Carrier" shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However, my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible?
Dave Palmer
To: Dave Palmer
From: Rex Roeges
Re: Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service, so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again, I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602-385-0256, or e-mail me at
.
Sincerely,
Rex Roeges, Customer Service Department
Nobel Bookstore
What did the customer discover?
选项
A、He has already paid for the order.
B、He was charged twice for the same product.
C、The delivery company delivered the item to the wrong address.
D、The book is out of print and no longer available.
答案
A
解析
(第一篇文章+第二篇文章)这道题考查细节,需要把顾客在邮件中提到的内容和选项作比较。一定要注意第二段中提到的I visited your website and confirmed that后面的内容。“我访问过你们的网站并且确认了‘that’以下的事实。”that以下的内容中包含了“送货信息”和“用信用卡支付了图书费用”两部分内容。在4个选项中寻找到其中之一就是正确答案了。
转载请注明原文地址:https://kaotiyun.com/show/15id777K
本试题收录于:
托业阅读题库托业(TOEIC)分类
0
托业阅读
托业(TOEIC)
相关试题推荐
Indiansalwaysshake(摇)theirheadswhentheytalktoothers.【C1】______doesnothavethesamemeaning【C2】______"no".Ifsomeo
A、I’mnotintheoffice.B、No,Iam.C、Ihavehomeworktodo.C
Surtseywasbornin1963.Scientistssawthebirthofthisisland.Itbeganat7:30a.m.on14thNovember.Afishingboatwas
Wouldyoupleasegivea______toMr.Liu,tellinghimtocomehereforameeting?
Davidisstillinhighschool.Whenhe______,hewantstogotocollege.
Manypeoplebelievetheyshoulddrinkeightglassesofwateraday.Thatis【C1】______theyhavebeentoldalltheirlife.【C2】____
Ofthosethreecompanies,the______givesthebestservice.
Weight(体重)isoneofthetaboosubjects.InAmerica,itisOK,orevengood,tobethinbutitisanembarrassment(尴尬)tobeov
Announcement(通知)Goodmorning,ladiesandgentlemen.MayIdrawyourattention(注意)tothebookSafetyinFlight?Youwillfindthe
Notoncedidthesupervisor______duringthestaffdispute,hopingtheemployeesinvolvedwouldfindasolutionforthemselves.
随机试题
莫里哀取材于罗马喜剧家普劳图斯《一坛黄金》的剧作是
可能根治慢性粒细胞白血病的方法是
以下哪个对外展隙的生理意义阐述是错误的
A.贯穿结扎法B.注射法C.静脉丛切除术D.外剥内扎术E.切开疗法
慢性肾功能衰竭病人需严格记录出入量,是因为病人
下列关于吸收直接投资的筹资特点的说法中,不正确的是()。
饭店星级标志的有效期为3年,3年期满后应进行重新评定。()
Localization
考生文件夹下存在一个数据库文件“samp3.accdb”,已建立两个关联表对象(“档案表”和“工资表”)和一个查询对象(“qT”),试按以下要求,完成报表的各种操作。(1)创建一个名为“eSalary”的报表,按递阶布局显示查询“qT”的所有信息
HowtoGetOveraBreakup1.【T1】yourdecision【T1】______Ifit’syourdecision,don’tforgetwhyyou【T2】【T2】______Ifit’syourp
最新回复
(
0
)