2. 外语
  3. Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

admin2016-06-30  48
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number.
If a complainer fails in responding in 14 days, his case would be assigned a new reference number to be reconsidered.
选项 A、Right
B、Wrong
C、Doesn’t say
答案B
解析 该题干是对文中信息点的错误改写。文中信息点“If we do not hear from you after this time we will assume you are contentwith how matter has been resolved．If you do contact us after the 14 calendar days，yourcase can be re—opened using your original reference number．”指出：如果14天后我们没收到投诉者的反馈，我们就认为投诉者对我们的处理很满意。如果投诉者在14天内进行反馈，案件可以按原参考编码重新审理。而题干意为：如果投诉者没有在14天内进行反馈，则为案件指定新的参考编码重新审理。这与原文信息点相矛盾，故答案为B。
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