首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How Market Leaders Keep Their Edge Research finds that there are three methods with which big companies keep their advantage
How Market Leaders Keep Their Edge Research finds that there are three methods with which big companies keep their advantage
admin
2010-04-28
61
问题
How Market Leaders Keep Their Edge
Research finds that there are three methods with which big companies keep their advantages, and researchers name them three different value disciplines.
1 Discipline of 1 Excellence: 【1】______.
The company wins through cost.
These companies usually try to provide customers with 2 and 【2】______.
easy service, or both. They may also try their best to cut cost.
Price/Costco is an example.
2 Discipline of Product 3 : 【3】______.
This kind of companies usually win with product.
These companies attract customers mainly
by continuously 4 their product or services. 【4】______.
In order to achieve this purpose, they have to challenge themselves in three ways:
a) They must be 5 ; 【5】______.
b) They must commercialize their 6 quickly; 【6】______.
c) They must keep 7 . 【7】______.
3 Discipline of Customer Intimacy:
Companies of this kind mainly win with intimate 8 . 【8】______.
Intimate customer relation is like the relation between close
neighbours. These companies usually try to provide what a particular
customer wants rather than what the 9 wants in general. 【9】______.
These companies regard it important to understand customers and
their need.
10 is the greatest assets to these companies. What they value is 【10】______.
not instant profit, but relationships.
Cable &. Wireless is an example of this type of companies.
【7】
Good morning, everybody. Today we are going to talk about how big companies manage to keep their ad vantages. The title for this lecture can be "How Market Leaders Keep Their Edge".
A research shows that no company can succeed today by trying to be all things to all people It must instead find the unique value that it alone can deliver to a chosen market. We have identified three distinct value disciplines. We name the first value discipline operational excellence, the second discipline product leadership, and the last discipline customer intimacy. Choosing one discipline to master does not mean that a company abandons the other two, only that it picks a dimension of value on which to stake its market reputation over the long term. Now let’s look at these disciplines one by one.
The first value discipline, as we just mentioned, is operational excellence. These companies mainly win through cost. Operationally excellent companies deliver a combination of quality, price, and ease of purchase that no one else in their market can match. They are not product or service innovators, nor do they cultivate one-to-one relationships with customers. They execute extraordinarily well, and their proposition to customers is guaranteed low price or convenient service, or both.
Let me give you an example. Price/Costco is a chain of warehouse club stores. It doesn’t provide a particularly rich selection of merchandise--only 3,500 items, vs. 50,000 or more in competing stores. But as a customer, you don’t have to spend much time deliberating over what brand of coffee or home appliance to select. Price/Costco saves you that hassle by choosing for you. The company carries out rigorous evaluation of leading brands and shrewd purchasing of just the one brand in each category that represents the beat value.
That is a good idea, isn’t it? Well, now let’s move on to the second value discipline, which we call product leadership. Companies that follow this discipline usually win with great products. These companies concentrate on offering products with a continuously improving performance. Their proposition to customers is an offer of the best product, period. Moreover, product leaders do not build their positions with just one innovation; they continue to innovate year after year, product cycle after product cycle.
Then how can a company continuously put forward new great products? To do this, they usually have to challenge themselves in three ways. First, they must be creative. Being creative means recognizing and embracing ideas that may come from anywhere, both in and out of the company. Second, they must commercialise their ideas quickly. Third and the most important, they must firmly pursue ways to surpass their own latest products or services. If anyone is going to render their technology obsolete, they prefer to do it themselves.
OK, it’s probably time to talk about the third discipline. Y6u see, we call it customer intimacy just now, and many companies do win through customer intimacy. A company that delivers value via customer intimacy builds bonds with customers like those between good neighbours. Customer-intimate companies don’t deliver what the market wants but what a specific customer wants. The customer-intimate company regard it important to know the people it sells to and the products and services they need. It continually tailors its products and services and does so at reasonable prices. Its proposition is: "We get you the best total solution. " The customer-intimate company’s greatest asset is its customers’ loyalty.
Customers don’t have to be attracted through expensive advertising and promotion. Customer-intimate companies don’t pursue transactions; they cultivate relationships. They are adept at giving the customer more than he or she expects. By constantly upgrading offerings, customer-intimate companies stay ahead of customers’ rising expectations--expectations that, by the way, they themselves create. Cable & Wireless, a long-distance carrier, is a good example of a company that is better than most at building relation, hips that pay off in repeat sales from loyal customers.
OK, now to sum up. Today we mainly discussed three value disciplines that can help companies to develop and keep their advantages. The first discipline, operational excellence, requires a company to win through cost. It has to try its best to provide customers with the most convenient products or services and, while doing this, try to keep its cost to the minimum. The second discipline, product leadership, requires a company to win through great product. The company has to make continuous efforts to update its products or services. Their advantage is not price or service, but the latest technology. The last discipline, customer intimacy, demands a company to win through close customer relation. The company has to study its customers thoroughly, and pro vide them with the most suitable product or service.
Despite the specialization required of market leaders, we regularly come across managers who don’t buy the idea of having to narrow their operational focus. To these managers we say that if you decide to play an average game, don’t expect to become a market leader. Choosing a discipline is the choice of winners.
OK, I think it’s time for us to wind up our lecture. We really hope that this lecture can give you some idea. Thank you!
选项
答案
offering better products/providing better products/producing better products
解析
转载请注明原文地址:https://kaotiyun.com/show/1gqO777K
0
专业英语八级
相关试题推荐
A、Ithelpspeopleworkefficiently.B、It’smorerefreshingthansoda.C、Itshouldbedrunkinmoderation.D、Ithaslessflavort
Education【C1】______inthemodernizationofourcountry.Thereare,however,still【C2】______childreninremoteruralareaswho
A、Dr.Carteravoidsthecompanyofotherswheneverpossible.B、Dr.Carteristoobusytohaveacupofcoffee.C、Dr.Carterisa
RecreationalcyclingappearstohavepeakedintheUS,itspopularitycrestingsometimeduringLanceArmstrong’srecordrunsat
TheEnglishpoetSamuelTaylorColeridgesaidthatwatchingEdmundKean,thegreattragedianoftheLondonstage200yearsago,
Thousandsofteachersattheelementary,secondary,andcollegelevelscantestifythattheirstudents’writingexhibitsatende
A、ithelpedhimearnextramoneyB、hisseasonwasoverC、heneededmoreexperienceD、hecouldimprovehisskillsD
EmilyDickenson’spoemThisismylettertotheWorldexpressesthepoet’s______abouthercommunicationwiththeoutsidewor
Icryeasily.IonceburstintotearswhenthecurtaincamedownontheKirovBallet’s"SwanLake".Istillchokeupeverytime
Icryeasily.IonceburstintotearswhenthecurtaincamedownontheKirovBallet’s"SwanLake".Istillchokeupeverytime
随机试题
研究发现,试管婴儿的出生缺陷率约为9%,自然受孕婴儿的出生缺陷率约为6.6%。这两种婴儿的眼部缺陷比例分别为0.3%和0.2%,心脏异常比例分别为5%和3%,生殖系统缺陷的比例分别为1.5%和1%。因而可以说明,试管婴儿技术导致试管婴儿比自然受孕婴
—Whatwillyoubuyforyourboyfriend’sbirthday?—Iwanttobuya______walletforhim.
自然绝经是指
31岁女性,人工流产术后25d,仍有少量阴道流血,检查子宫饱满,质中,轻压痛,宫口松软,双附件(-)。应首先考虑下列哪项诊断
机械安装所用的基配点,应以( )为标准。
股权投资基金投资目标企业的根本目的是()。
通货膨胀是价值符号流通条件下的特有现象,是货币不均衡的一种表现。下列现象中不属于通货膨胀表现形式的有()。
下列合同中,属于可变更、可撤销合同的有()。
收藏的功利性并不会削弱收藏作为高雅文化艺术活动的魅力,反而能够促进收藏事业的发展。从古至今,纯粹的非功利性的收藏可以说绝无仅有。保值、增值的客观需求,促使人们对各类器物的鉴定和欣赏水平不断提升。如果离开一定的历史条件来奢谈所谓纯粹的收藏鉴赏,对于收藏事业来
AccordingtotheNationalAcademyofSciences,theEarth’ssurfacetemperaturehasrisenbyabout1degreeFahrenheitinthepas
最新回复
(
0
)