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A —Business hours J —Customer expectations B —Customer experience K —Customer feedback C
A —Business hours J —Customer expectations B —Customer experience K —Customer feedback C
admin
2021-08-17
19
问题
A —Business hours J —Customer expectations
B —Customer experience K —Customer feedback
C —Customer satisfaction survey L —Brand experience
D —Customer retention M—Service promise
E —Frequently asked questions (FAQ) N —Business rules
F —Service level agreement (SLA) O —Call center
G —User error P —Customer loyalty
H —Big data Q —Quality assurance
I —First response time
Examples: (I) 首次响应时间 (B) 客户体验
( )客户维系 ( )呼叫中心
选项
答案
D,O
解析
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本试题收录于:
大学英语三级A级题库大学英语三级分类
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大学英语三级A级
大学英语三级
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