首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co
To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co
admin
2011-03-11
43
问题
To: Rex Roeges, Customer Service Department
From: Dave Palmer
Re: Lost book
Dear Mr. Rex Roeges,
I am writing this e-mail concerning a book that I ordered through your company, The Computer Networks 4th edition, order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct, and that my credit card has been charged for the book; the website also indicates that the book was shipped using your "Global Carrier" service the day after I ordered it. Considering that "Global Carrier" shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However, my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible?
Dave Palmer
To: Dave Palmer
From: Rex Roeges
Re: Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service, so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again, I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602-385-0256, or e-mail me at
.
Sincerely,
Rex Roeges, Customer Service Department
Nobel Bookstore
What error did the website contain?
选项
A、The order number was wrong.
B、Mr. Palmer’s address was incomplete.
C、The price list was outdated.
D、It indicated the item had been shipped.
答案
D
解析
问题的核心单词the website在两篇文章中都有涉及,因此要把两篇文章联系起来分析细节情况。第一篇文章中提及the website also indicates that the book was shipped…(贵公司的网站上也显示已经送货),第二篇文章则提到I have rectified this mistake on our website…(我已经改正了网站的这个错误),因此可以得知是网站错误地标示了送货情况。
转载请注明原文地址:https://kaotiyun.com/show/25id777K
本试题收录于:
托业阅读题库托业(TOEIC)分类
0
托业阅读
托业(TOEIC)
相关试题推荐
Oneafternoonwhenlessonswereover,PeterandPaulleftschool.Whentheboysreachedhome,itwasseveno’clock.Itwasdark
Indiansalwaysshake(摇)theirheadswhentheytalktoothers.【C1】______doesnothavethesamemeaning【C2】______"no".Ifsomeo
Abusinessmanboughtsomegoodsatamarketinthemorningandsetoutatonceforhomewithallhisbags,forhewishedtobei
Mostoflifeishabitual.Youdothe【C1】______thingsyoudidyesterday,thedaybeforeandever-ydayforthelastmonth.Habit
Manypeoplebelievetheyshoulddrinkeightglassesofwateraday.Thatis【C1】______theyhavebeentoldalltheirlife.【C2】____
Alltheworkers______togetherandwrotealettertotheheadofthecompany.
Oneafternoonwhenlessonswereover,PeterandPaulleftschool.Whentheboysreachedhome,itwasseveno’clock.Itwasdark
Alltheworkers______togetherandwrotealettertotheheadofthecompany.
Ihavethreekids—ages7,5,and15months.MyhusbandandIusedtotakecareofthemtogether.Then,aboutamonthafterourth
Whataretheagentsrequiredintheprocessofmoneycreationthroughtheopen-marketoperations?
随机试题
某孕妇,停经40天,下腹部阵发性腹痛及阴道流血1天,量多且伴有血块。妇科检查:子宫稍大,宫口有胚胎组织堵塞。最有效的紧急止血措施是
下列关于混凝土裂缝处理的说法正确的是()。
人民法院就数个证据对同一事实证明力的认定原则,错误的有()。
目前,B股交易实行T+3回转交易。()
以下税种中,同时涉及国税和地税征收管理的有( )。
剔除价格变动的影响,比较确切地反映对外贸易规模的是()。[南京理工大学2011国际商务硕士]
人们普遍认为适量的体育运动能够有效降低中风的发生率,但科学家还注意到有些化学物质也有降低中风风险的效用。番茄红素是一种让番茄、辣椒、西瓜和番木瓜等果蔬呈现红色的化学物质。研究人员选取一千余名年龄在46至55岁之间的人,进行了长达12年的跟踪调查,发现其中番
下面属于黑盒测试方法的是
A、 B、 C、 BHalfadozenanswershowmany.Choice(A)answershowmanyorderedwine.Choice(C)confusesthesimila
GLLOBALWARMING-THEBEGINNINGOFTHEENDIncreasedsocialdebateregardingcomplexissuessuchasthegreenhouseeffectand
最新回复
(
0
)