•Look at the notes below. •You will hear two colleagues discussing the responsibilities of Human Resources Manager Job De

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问题 •Look at the notes below.
•You will hear two colleagues discussing the responsibilities of Human Resources Manager  
   
Job Description of a Human Resources Manager
   Responsibilities: develop and manage (5)______programs
                   deal with relations between (6)______and upper management;
                   examine complaints and help settle (7)______
   Requirements: knowledgeable, versatile and (8)______
  
F: So Greg, what does a human resources manager actually do?
M: Simply put, HR managers manage the needs of a company’s employees.
F: That sounds pretty broad. What types of needs? Everything?
M: Pretty much. We develop and manage employment programs, including salary and job evaluations,benefits, and promotions. Also education and training programs. Of course we develop plans for finding applicants to fill job openings. Then we interview and, where necessary, test applicants.
F: That’s a lot! You must be pretty busy!
M: Yes. To be effective we need to be knowledgeable about all areas of human resources as well as every  aspect of the company. It takes a lot of experience, and you have to be highly qualified.
F: I can imagine. It sounds quite challenging.
M: There’s more. In industries that are unionized, like mine, human resources managers deal with  relations between labor and upper management. We examine workers’ complaints and try to  help settle disagreements.
F: Do you like your job? What’s the best part of it?
M: Yes. The best part is probably that the work is extremely interesting and varied. We have to be  very versatile and flexible...

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答案LABOR

解析 除了与工作有关的各方面工作之外,人力资源经理还要处理工人和上层管理人员之间的关系(human resources managers deal with relations between labor and upper management)。这道题的关键在于要及时反应到labor一词在此处的意思并非工作或劳动,而是工人群体。  
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