2. 外语
  3. Dear Sirs, I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Man

Dear Sirs, I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Man

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问题    Dear Sirs,
   I’m writing to tell you that your latest shipment(装运)of apples is not up to the standard we expected from you. Many of them are bruised(擦伤), and more than half are covered with little spots. They are classed as Grade A, but I think there must have been some mistake, as they are definitely not Grade A apples.
   We have always been satisfied with the quality of your produce(农产品), which makes this case all the more puzzling. I would be grateful if you could look into the matter. We would be happy to keep the apples and try to sell them at a reduced price, but in that case we would obviously need a credit(部分退款)from you. Alternatively, you could collect them and replace them with apples of the right quality. Would you please phone me to let me know how you want to handle it?
                                                                  Yours faithfully,
                                                                  Fiona Stockton
                                                              Purchasing Manager
                        A Letter of Complaint
   Produce involved: Grade A【R1】______
   Causes of complaint:
   1. many of the apples are bruised
   2. more than half of the apples are covered with【R2】______Suggested solutions:
   1. allow to sell at【R3】______and give【R4】______. or
   2. collect them and replace them with apples of【R5】______
【R1】
选项
答案apples
解析 通过线索词Grade A定位到首段末句They are classed as Grade A，but I think there must have been some mistake，as they are definitely not Grade A apples(它们被归类为A级，但是我认为肯定出现了某种错误，因为它们绝对不是A级苹果)，由该句可以看出，投诉信所涉及的产品是Grade A apples。
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