首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Questioning Techniques—Asking Questions Effectively I . Successful communications: asking the right que
Questioning Techniques—Asking Questions Effectively I . Successful communications: asking the right que
admin
2017-03-20
60
问题
Questioning Techniques—Asking
Questions Effectively
I . Successful communications: asking the right questions
—improving many communication skills:
e.g.
1)collecting better【T1】______【T1】______
2)strengthening【T2】______【T2】______
3)dealing with people effectively
4)helping others to learn
II. Techniques of putting forward questions and their effects
A. Open questions
—【T3】______long answers【T3】______
—helping develop open conversation
—including more【T4】______【T4】______
—knowing the other’s views
B. Closed questions
—answers being short, factual
—being good for testing understandings, drawing a conclusion, and for
【T5】______【T5】______
—being avoided for【T6】______【T6】______
C. Funnel questions
—focusing on one point for more details
—helping witnesses【T7】______the scene【T7】______
—arousing the interest and increasing the【T8】______of the listener【T8】______
D.【T9】______questions【T9】______
—asking an example to help with understanding
—asking extra information to【T10】______what is being said
—making sure to get the whole story and【T11】______information from
others
E. Leading questions
—leading the hearer to your way of thinking
e. g. adding a personal appeal: giving a choice between two【T12】______
—getting your【T13】______without imposing the hearer
F.【T14】______questions
—statements being in question form actually
—making the listener slip into【T15】______with you
【T10】
Questioning Techniques—Asking Questions Effectively
Good morning, everyone. This time we’ll talk about a key factor in our daily communication— asking questions. Garbage in, garbage out, is a popular truth, often said in relation to computer systems: If you put the wrong information in, you’ll get the wrong information out. The same principle applies to communications in general: If you ask the wrong questions, you’ll probably get the wrong answers, or at least not quite what you’re hoping for.
Asking the right question is at the heart of effective communications and information exchange. By using the right questions in a particular situation, you can improve a whole range of communication skills,(1)for example, you can gather better information and learn more:(2)you can build stronger relationships, manage people more effectively and help others to learn too.
So here are some common questioning techniques, and when and when not to use them.
The first technique is to use open and closed questions. A closed question usually receives a single word or very short, factual answer. For example, "Are you thirsty?" The answer is "Yes" or "No" : "Where do you live?" The answer is generally the name of your town or your address.
(3)Open questions elicit longer answers. They usually begin with what, why, how. An open question asks the respondent for his or her knowledge, opinion or feelings. "Tell me" and "describe" can also be used in the same way as open questions. For example, what happened at the meeting? Why did he react that way? How was the party? Tell me what happened next. Describe the circumstances in more detail.
Open questions are good for developing an open conversation such as " what did you get up to on vacation",(4)finding out more details such as "what else do we need to do to make this a success?" and finding out the other person’s opinion or issues like "what do you think about those changes?"
Closed questions are good for testing your understanding, or the other person’s such as " so, if I get this qualification, I will get a raise?" , concluding a discussion or making a decision such as "now we know the facts, did we all agree this is the right course of action?" and(5)they are also good for frame setting.(6)However, a misplaced closed question, on the other hand, can kill the conversation and lead to awkward silences, so are best avoided when a conversation is in full flow.
The second technique I want to talk about is the funnel questions. This technique involves starting with general questions, and then homing in on a point in each answer, and asking more and more details at each level. It’s often used by detectives taking a statement from a witness.
Using this technique,(7)the detective has helped the witness relive the scene and gradually focus on a useful detail. Perhaps he’ll be able to identify young men wearing a hat like this from CCTV footage. It is unlikely he would have got this information if he’s simply asked an open question such as "Are there any details you can give me about what you saw?"
Funnel questions are good for finding out more details about a specific point such as " Tell me more about Option 2. "(8)They are also good for gaining the interest or increasing the confidence of the person you’re speaking with, for example, "Have you used the IT Helpdesk?" "Did they solve your problem?" "What was the attitude of the person who took your call?"
(9)The third technique is probing questions. Asking probing questions is another strategy for finding out more details. Sometimes it’s as simple as asking your respondent for an example, to help you understand a statement they have made.(10)At other times, you need additional information for clarification such as " When do you need this report, and do you want to see a draft before I give you my final version?" or to investigate whether there is proof for what has been said such as " How do you know that the new database can’t be used by the sales force?"An effective way of probing is to use the 5 Whys method, which can help you quickly get to the root of a problem.
(11)Probing questions are good for gaining clarification to ensure you have the whole story and that you understand it thoroughly and drawing information out of people who are trying to avoid telling you something.
The fourth technique is leading questions. Leading questions try to lead the respondent to your way of thinking. They can do this in several ways. For example, the assumption that "How late do you think that the project will deliver?" assumes that the project will certainly not be completed on time. You may add a personal appeal to agree at the end: "Lori’s very efficient, don’t you think?" or "Option 2 is better, isn’t it?"(12)You may also give people a choice between two options, both of which you would be happy with, rather than the choice of one option or not doing anything at all. Strictly speaking, the choice of "neither" is still available when you ask "Which would you prefer, A or B", but most people will be caught up in deciding between your two preferences. Note that leading questions tend to be closed.
(13)Leading questions are good for getting the answer you want but leaving the other person feeling that they have had a choice. They are also good for closing a sale: " If that answers all of your questions, shall we agree a price?"
(14)The fifth technique is rhetorical questions. Rhetorical questions aren’t really questions at all, in that they don’t expect an answer. They’re really just statements phrased in question form such as "Isn’t John’s design work so creative?"
(15)People use rhetorical questions because they are engaging for the listener as they are drawn into agreeing rather than feeling that they are being "told" something like "John is a very creative designer".
You have probably used all of these questioning techniques before in your everyday life, at work and at home. But by consciously applying the appropriate kind of questioning, you can gain the information, response or outcome that you want even more effectively. Try it next time you are talking with others. Thank you for listening.
选项
答案
clarify/make clear
解析
本题考查重要细节。根据句(10)可知,有时你还需要获得额外的信息,以便明确正在谈论的问题。根据题干要求,这里应填动词clarify或动词词组make clear。
转载请注明原文地址:https://kaotiyun.com/show/3TzK777K
0
专业英语八级
相关试题推荐
ItusedtobesaidthatEnglishpeopletaketheirpleasuresadly.Nodoubtthiswouldstillbetrueiftheyhadanypleasureto
ItusedtobesaidthatEnglishpeopletaketheirpleasuresadly.Nodoubtthiswouldstillbetrueiftheyhadanypleasureto
HowtoWriteaThesisI.Introductionpart—writingthe【B1】______afterfinishingtherest【B1】______—includingahookatthe
Thecash-for-clunkersprogramturnedouttobeaboonforAsianautomakersandthesmallcarstheyspecializein.WhileAmerican
ForMrs.Saxby,theresumeisall-important,becauseit
ConsiderationsofLearning-centeredTeachingI.IntroductionA.goalofmostcourses:toenhancestudents’understanding—differ
人生有三重境界,这三重境界可以用一段充满禅机的语言来说明,这段语言便是:看山是山,看水是水;看山不是山,看水不是水;看山还是山,看水还是水。这就是说一个人的人生之初纯洁无瑕,初识世界,一切都是新鲜的.眼睛看见什么就是什么.人家告诉他这是山,他就认
QuestioningTechniques—AskingQuestionsEffectivelyI.Successfulcommunications:askingtherigh
QuestioningTechniques—AskingQuestionsEffectivelyI.Successfulcommunications:askingtherigh
Poetrydoesn’tmattertomostpeople.Onehastowonderifpoetryhasanyplaceinthe21stcentury,whenmusicvideosandsat
随机试题
西咪替丁属于哪类H2受体拮抗剂
反映甲状腺功能状态的最好指标是
对确诊SLE和判断其活动性参考价值最大的抗体是
根据《地下水质量标准》(GB/T14848—93)的规定,挥发性酚类Ⅰ、Ⅱ类标准值均为0.001mg/L,若水质分析结果为0.001mg/L时,应定为( )。
执行政府指导价的合同,合同当事人一方未在交付期限内交付合同标的时,依《中华人民共和国合同法》的规定,遇价格下降时,应执行( )。
强化公司治理和内部控制是降低操作风险的有效手段,所有的操作风险事件都能够得到人为控制。()
企业之所以持有一定数量的现金,主要是出于交易性需求、预防性需求和投机性需求。()
当前,一些地方的“美好乡村”建设,比较注重文化硬件设施,如文化墙、广场、体育设施等,但文化软件建设投入不够,比如先进文化素材的挖掘整理、好人好事的宣传教育、提升村民文化素养的引导等。重视文化软件建设,是因为()。①先进文化可以为人们认识和
某甲在一胡同口抢劫一女青年钱包。抢到钱包后,突然发现该女青年是自己的邻居,于是将钱包当面送还给女青年,声称刚才的行为是开玩笑。某甲的行为是()。
Themarketinvestigationisindispensabletosalespromotion.Theyareascloselyrelatedasthelipsandteeth.Whatyouproduc
最新回复
(
0
)