A、Handling customer complaints. B、Recruiting and training new staff. C、Dispatching ordered goods on time. D、Developing computer

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问题  
M: I see your new resume that you worked as a manager of store called Computer Country. Could you tell me a little more about your responsibilities there?
W: Sure. I was responsible for overseeing about 30 employees. I did all of the ordering for the store and I kept track of the inventory.
M: What was the most difficult part of your job?
W:[6]Probably handling angry customers. We didn’t have them very often, but when we did, I needed to make sure they were well taken care of. After all, the customer is always right.
M: That’s how we feel here, too. How long did you work there?
W: I was there for 3-and-a-half years. I left the company last month.
M: And why did you leave?
W: My husband has been transferred to Boston and I understand your company has an opening there, too.
M: Yes, that’s right. We do.[8]But the position won’t start until early next month Would that be a problem for you?
W: No, not at all. My husband’s new job doesn’t begin for a few weeks, so we thought we would spend some time driving to Boston and stop to see my parents.
M: That sounds nice. So, tell me, why are you interested in this particular position?
W: I know that your company has a great reputation and a wonderful product. I’ve thought many times that I would like to be a part of it. When I heard about the opening in Boston, I jumped to the opportunity.
M: Well, I’m glad you did.
5. What was the woman’s previous job?
6. What does the woman say with the most difficult part of her job?
7. Why is the woman looking for a job in Boston?
8. When can the woman start to work if she gets the job?

选项 A、Handling customer complaints.
B、Recruiting and training new staff.
C、Dispatching ordered goods on time.
D、Developing computer programs.

答案A

解析 从选项预测本题与具体工作任务相关,属于细节匹配题。男士询问女士在上—份工作中最困难的任务是什么,女士回答是“应付愤怒的顾客”。顾客生气就会投诉,故选A。录音中只提及,她要oversee“监督”30名员工,并不负责招聘和培训新员工,B与此不符。她还要“订货”而不是“发货”,C错误。D没有提及。注意听力往往会在语义强调处出题,如本题中的the most。
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