首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2012-08-24
42
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price." Could you imagine trying such tricks in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? It might not be a case of "Is the customer always tight?" but a case of "How much service is it fair to expect?"
The remarks of the author’s friend in Paragraph 3 indicate that Europeans______.
选项
A、think highly of the American service
B、do not appreciate the American service
C、find it impossible to accept the American service
D、will gradually accept the American service
答案
B
解析
文中第三段“By the end of the evening I had spent as much time talking to the waiter as to my wife.”意为“直到那晚结束我和侍者说话的时间和与我妻子说话的时间差不多一样多。”题目问作者朋友的话表明欧洲人对美国式服务的态度是什么。表明欧洲人不欣赏美国式服务,故答案为B。
转载请注明原文地址:https://kaotiyun.com/show/46hi777K
0
在职申硕(同等学力)英语
相关试题推荐
Lateralthinking(迂回思维),firstdescribedbyEdwarddeBonein1967,isjustafewyearsolderthanEdward’sson.Youmightimagi
VincentVanGoghkilledAhimselfwhenhewasonly37,butheBleftbehindhimmorethan2,000paintingsanddrawings,Cthatesta
WhichofthefollowingistrueaboutEllis?Accordingtopsychologists,successfulpeoplewholieaboutthemselves______
EvenbeforeHistorianJosephEllisbecameabest-sellingauthor,hewasfamousforhisvividlectures.Inhispopularcoursesat
InTheBirthOrderBookWhyYouAretheWayYouAre(2004),Dr.KevinLemannotesthat21ofthefirst23Americansinspacewer
Thesurveydoesnotallowforthefactthatsomestudentsareattendingpart-time.
Shealwayshandlestheproblems______herownexperienceandprinciples.
(Theageof)ageologicalsamplecan(beestimated)fromtheratioofradioactivetononradioactivecarbon(present)intheobje
Man:Sinceyoudon’tlikeyourboss,whyareyoustillhangingaroundhim?Woman:I’mnot.I’mgoingtostophangingaroundand
Whenwegavethechildrenicecream,theyimmediatelyceasedcrying.
随机试题
IgA肾病表现为单纯性血尿或轻度蛋白尿(
臀大肌肌内注射时,选用连线法进行体表定位,其注射区正确的是
商陆断面有牛膝断面有
机构评审中,如果初审合格就进入现场评审阶段;但是,初审认为有需要补正的,质监机构应当及时退还申请材料,并说明理由。()
浆砌片石护墙用于路堑边坡的防护时,其基础埋置深度不应小于()m。
在引发操作风险的内部流程因素中,引起财务会计错误的主要原因是()。
阅读以下文字,完成以下问题。珊瑚礁是由造礁珊瑚的骨骸与少量石灰质藻类及贝壳等长期胶结而形成的一种有孔隙的钙质隆起。根据珊瑚礁形态与岸线的关系,可分为岸礁、堡礁和环礁。岸礁通常贴近海岸生长发育;堡礁与岸线大致平行,但与岸有一定的距离,中间有泻湖隔开;
近一年来,通胀、人力成本和原材料价格快速上涨,地板行业的成本被快速________,地板企业的利润受到了很大的________,很多地板企业希望通过涨价来缓解压力,而与此同时,地板行业的市场状况并不乐观,众多地板企业对涨价问题显得有些________,怕失
某模拟网站的主页地址是:HTTP://LOCALHOST:65531/ExamWeb/INDEX.HTM,打开此主页,浏览“航空知识”页面,查找“超七战斗机”的页面内容,并将它以文本文件的格式保存到考生目录下,命名为“chao7.txt”。
【B1】【B6】
最新回复
(
0
)