首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel
admin
2022-01-20
91
问题
There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tell you that technology, too, has failed you. People in Silicon Valley pride themselves on their capacity to upend entrenched industries. Uber defeated taxi cartels. Airbnb made getting a room cheaper and more accessible. Streaming services are undoing the cable business. Yet the airline industry has not just stubbornly resisted innovation to improve customer service—in many ways, technology has only fueled the industry’ s race to the bottom.
"The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years." said Henry H. Harteveldt He noted that American carriers were improving on some metrics—on-time service is up, baggage loss is down and prices keep getting better. And what keeps deteriorating are comfort and quality of service for low-end passengers, he added.
Airlines keep tacking on separate fees for amenities we used to consider part of the flight. And customers keep going along with it. "Consumers have shown that they’re willing to put up with an awful lot, including lack of amenities, mediocre or worse customer service and more to save money," Harteveldt said. "And the airline industry has evolved to meet that desire for cheap fares." Part of the problem is how we buy tickets today. The whole system is mercilessly transactional. Customer service—that is, how the airline treats you—isn’ t often part of the transaction. As a result, airlines have little incentive to reform themselves.
Can technology improve how airlines work? Some people have ideas for how that may happen. One of them is obvious and sensible: customer reviews. Last year Trip Advisor began rating airlines. Its new rankings, released this week, show that overall, airlines get an average rating of 3.7 out of 5 from customers. That is small potatoes, though. A bigger disruption would come from altering how we pay for airfares. In the same way that Netflix changed the DVD business by charging a monthly fee, some consultants argue that a membership fee could radically improve flying. Your only technological hope for better service is your smartphone camera and the viral push of social networks.
The elite from Silicon Valley may feel so proud of the following things EXCEPT that________.
选项
A、Airbnb makes people get a more cheaper room
B、Uber APP has won in the war with Taxi
C、the quality of service in aircraft industry raises to a higher level
D、accessing to information becomes quicker
答案
C
解析
细节题。根据题干关键词定位到文章第一段第三句People in Silicon Valley pride themselves on their capacity to upend entrenched industries,该句后作者依次列出具体的行业颠覆现象。A项是文中Airbnb made getting a room cheaper的同义复现。B项是文中Uber defeated taxi cartels的同义转换。D项“获取信息更加快速”是文中Streaming services are undoing the cable business(流媒体服务正在取代有线电视业务)的具体说明。C项“航空业的服务质量提高到更高水平”与文中Yet the airline industry has not just stubbornly resisted innovation to improve customer service(然而航空业固执地抵制着改善客户服务方面的创新)意思相悖。故本题选C。
转载请注明原文地址:https://kaotiyun.com/show/46i4777K
0
考研英语二
相关试题推荐
WhichofthefollowingbestdescribestheAmerica’seconomicsituation?Howdoesmonetarypolicyofferhelpforweakeconomica
WholesalepricesinJulyrosemoresharplythanexpectedandatafasterratethanconsumerprices,【1】thatbusinesseswerestill
Nameshavegainedincreasingimportanceinthecompetitiveworldofhighereducation.Ascollegesstriveformarketshare,they
WilltheEuropeanUnionmakeit?Thequestionwouldhavesoundedstrangenotlongago.Noweventheproject’sgreatestcheerlead
Homeworkhasneverbeenterriblypopularwithstudentsandevenmanyparents,butinrecentyearsithasbeenparticularlyscorn
OlympicGamesareheldeveryfouryearsatadifferentsite,inwhichathletes【1】differentnationscompeteagainsteachotherin
OlympicGamesareheldeveryfouryearsatadifferentsite,inwhichathletes【1】differentnationscompeteagainsteachotherin
InthefirstyearorsoofWebbusiness,mostoftheactionhasrevolvedaroundeffortstotaptheconsumermarket.Morerecentl
InthefirstyearorsoofWebbusiness,mostoftheactionhasrevolvedaroundeffortstotaptheconsumermarket.Morerecentl
OneofyourclassmateswantstovisitBeihaiParktomorrowandyourteacherasksyoutogowithher.Butyouareunfamiliarwith
随机试题
各方面党组织都要对________负责,自觉向________报告重大工作和重大情况,在________统一领导下做好自身职责范围内的工作。()
大剂量硫酸镁治疗重度妊娠期高血压疾病时,最早出现的毒性反应是
木的特性为金的特性为
B公司生产乙产品,乙产品直接人工标准成本相关资料如下表所示:假定B公司实际生产乙产品10000件,实际耗用总工时25000小时,实际应付直接人工工资550000元。要求:计算乙产品标准工资率和直接人工标准成本。
下列单词中与cucumber画线部分读音相同的一项是______。
建筑布局应遵循的原则包括以下()方面。
【都护府】
小王参加了某公司招工面试,不久,他得知以下消息:(1)公司已决定,他与小陈至少录用一人。(2)公司可能不录用他。(3)公司一定录用他。(4)公司已录用小陈。其中两条消息为真,两条消息为假。如果上
在一个青黄不接的初夏,一只在农家仓库里觅食的老鼠意外地掉进一个盛得半满的米缸里。这意外使老鼠喜出望外,它先是警惕地环顾了一下四周,确定没有危险之后,接下来便是一通猛吃,吃完倒头便睡。老鼠就这样在米缸里吃了睡、睡了吃。日子在衣食无忧的休闲中过去了。
Bythetimeof1969,thereweremanyspaceexplorations.
最新回复
(
0
)