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  3. There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel

There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tel

admin2022-01-20  91
问题     There are many reasons for the sorry state of commercial aviation in America. But I come to you as a technology columnist to tell you that technology, too, has failed you. People in Silicon Valley pride themselves on their capacity to upend entrenched industries. Uber defeated taxi cartels. Airbnb made getting a room cheaper and more accessible. Streaming services are undoing the cable business. Yet the airline industry has not just stubbornly resisted innovation to improve customer service—in many ways, technology has only fueled the industry’ s race to the bottom.
    "The airline industry has been on a steady downward trajectory when it comes to customer service for nearly 40 years." said Henry H. Harteveldt He noted that American carriers were improving on some metrics—on-time service is up, baggage loss is down and prices keep getting better. And what keeps deteriorating are comfort and quality of service for low-end passengers, he added.
    Airlines keep tacking on separate fees for amenities we used to consider part of the flight. And customers keep going along with it. "Consumers have shown that they’re willing to put up with an awful lot, including lack of amenities, mediocre or worse customer service and more to save money," Harteveldt said. "And the airline industry has evolved to meet that desire for cheap fares." Part of the problem is how we buy tickets today. The whole system is mercilessly transactional. Customer service—that is, how the airline treats you—isn’ t often part of the transaction. As a result, airlines have little incentive to reform themselves.
    Can technology improve how airlines work? Some people have ideas for how that may happen. One of them is obvious and sensible: customer reviews. Last year Trip Advisor began rating airlines. Its new rankings, released this week, show that overall, airlines get an average rating of 3.7 out of 5 from customers. That is small potatoes, though. A bigger disruption would come from altering how we pay for airfares. In the same way that Netflix changed the DVD business by charging a monthly fee, some consultants argue that a membership fee could radically improve flying. Your only technological hope for better service is your smartphone camera and the viral push of social networks.
The elite from Silicon Valley may feel so proud of the following things EXCEPT that________.
选项 A、Airbnb makes people get a more cheaper room
B、Uber APP has won in the war with Taxi
C、the quality of service in aircraft industry raises to a higher level
D、accessing to information becomes quicker
答案C
解析 细节题。根据题干关键词定位到文章第一段第三句People in Silicon Valley pride themselves on their capacity to upend entrenched industries，该句后作者依次列出具体的行业颠覆现象。A项是文中Airbnb made getting a room cheaper的同义复现。B项是文中Uber defeated taxi cartels的同义转换。D项“获取信息更加快速”是文中Streaming services are undoing the cable business(流媒体服务正在取代有线电视业务)的具体说明。C项“航空业的服务质量提高到更高水平”与文中Yet the airline industry has not just stubbornly resisted innovation to improve customer service(然而航空业固执地抵制着改善客户服务方面的创新)意思相悖。故本题选C。
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