2. 外语
  3. December 10th, 2010 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward it

December 10th, 2010 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward it

admin2021-01-22  68
问题 December 10th, 2010
Dear Sirs,
       I know that your company has a reputation (声誉) for quality products and fairness toward its customers.Therefore, I’m writing to ask for a replacement for a lawn mower (割草机).
       I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska.I’m enclosing a copy of a receipt for the mower.
       A month after I bought the lawn mower, the engine failed, and it was repaired under warranty (保修期).So far, I have had the engine repaired four times.
       Now the engine has broken down again.
       I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
       I am requesting that you replace this mower with a new one.
       I hope that you will live up to your reputation of the good customer service that has made your business successful.
                                                                                                                                                                 Faithfully,
                                                                                                                                                               Rod Green
                                                                                           A Letter of Complaint
Purpose of the letter：requesting a 【R1】_______ for a lawn mower
Time of purchase：about 【R2】_______ ago
Trouble with the machine： 【R3】_______
Times of repairs so far： 【R4】_______
Money spent on repairs：more than【R5】_______
【R1】
选项
答案replacement
解析 由题干中的提示词a lawn mower锁定信息在第一段第二句I’m writing to ask for a replacement for a lawn mower。阅读该句可知,该信函的目的是要求换一台割草机，故答案为replacement。
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