首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2009-06-24
55
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with (34) you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35). Go back to the shop (36) you bought the goods, taking with you any receipt you may have Ask to see the owner in a large store. In a small (37) the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38) who dealt with the complaint later.
Even the bravest person finds it (39) to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick (40) the facts and keep a copy of what you write. (41) this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied (42) the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. (43) sure to keep copies of your own letters and any you receive.
If your (44) is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution, In certain cases you may have the right to refuse the (45) and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be (46) to get some money back as (47). And if you have suffered some special loss, if for example a new Washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would (48) have money say so. If you accept a credit note remember that later you will not be able to ask for your money, If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some (49) the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does (50) fit. He does not have to take back the goods in these circumstances.
选项
答案
not
解析
转载请注明原文地址:https://kaotiyun.com/show/5WTd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
ACountry’sStandardofLivingThe"standardofliving"ofanycountrymeanstheaverageperson’sshareofthegoodsandserv
SuccessStoriesOneofthemostsuccessfulfashioncompaniesintheworldisBenetton.TheBenettonfamilyopenedtheirfirst
Accordingtotheauthor,whichofthefollowingstatementsistrue?Theword"tricks"attheendofParagraph2isclosestinm
MindThoseMannersontheSubwaySo,thereyouare,justsittingthereinthesubwaycar,enjoyingthatbookyoujustbought.
RecentstudiesbytheCouncilofEuropehaveindicatedthatWhydidDrBaumcometoaBritishnationalpark?
MargaretMead’sreputationwasestablishedwiththepublicationofherfirstbookin198andwasenhancedbyhermanysubsequent
NewChangesinAmericanLifeOnceitwaspossibletodefinemaleandfemaleroleseasilybythedivisionoflabor.Menworked
WhatfactorcanbeattributedtoGermanprosperity?WhichofthefollowingisNOTtrueoftraditionaluniversityresearch?
Experimentwithbeesdescribedinthefirstandsecondparagraphstellusthatbeesregardblueasacolor.Wecanconcludefro
随机试题
MoviesarethemostpopularformofentertainmentformillionsofAmericans.Theygotothemoviestoescapetheirnormaleveryd
20.十届全国人大五次会议经过表决,通过了()
治疗胃虚型妊娠恶阻的代表方剂是治疗肝胃不和型妊娠恶阻的代表方剂是
A.补中益气汤B.香砂六君子汤C.人参养营汤D.参苓白术散E.健固汤合四神丸治疗经行泄泻脾虚证,应首选()
根据《建设工程安全生产管理条例》规定,关于建设单位安全责任的说法中,错误的是()。
A事业单位于2014年5月10日领用自用乙材料10件,按照先进先出法确定的乙材料单价为500元。则下列说法正确的有()。
下列食品中所含有的物质属于食品污染范畴的是()。
党的十八届五中全会明确提出:必须牢牢把握中国特色社会主义事业总体布局。正确处理发展中的重大关系,重点促进城乡区域协调发展,促进经济社会协调发展,促进新型工业化、信息化、城镇化、()同步发展,在增强国家硬实力的同时注重提升国家软实力,不断增强发展整体
关于刑罚的目的,下列说法正确的是()
Thefistsentenceinthisparagraphis______;itcanbeinterpretedinmanyways.
最新回复
(
0
)