首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
admin
2013-05-18
90
问题
Read the article below about doing business online.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
The Secret of Success for Online Businesses
The secret of success in electronic commerce(0)_B_in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of(19)______between a business and the buying public.
There are a number of factors in a real-world shop that(20)______people’s perceptions of a business: these(21)______the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers, most of these factors do not(22)______a part. In the(23)______of these factors, the way customers are(24)______when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can(25)______their business. Preventing them from doing that means meeting them on their own(26)______and providing them with what they want.
This necessity, in(27)______, means that companies that sell over the net must get back-end functions right. Imposing(28)______requirements on customers will not work; a business that(29)______on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered(30)______, and the staff should look for ways of helping even the most awkward customers(31)______, as is more usual, trying to find some(32)______to blame the customer for any problem.
An important, final point is that it is vital that all addresses, web links and phone numbers work properly and efficiently. This ought to(33)______without saying. Experience, however, shows that it does not.
选项
A、punctually
B、precisely
C、promptly
D、presently
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/6joO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
随机试题
证券公司应当建立公平交易制度及异常交易日常监控机制,公平对待所管理的不同资产,对不同投资组合之间发生的()进行监控。
《周礼》列入吉礼祭祀的种类有()
下列哪种治法是“治痿者独取阳明”的具体措施
A.短效巴比妥类B.苯巴比妥C.水杨酸类D.甲醇透析疗法不能很好清除的是
A.骨巨细胞瘤B.骨转移瘤C.骨肉瘤D.尤因肉瘤E.脊索瘤容易导致血清碱性磷酸酶明显增高的骨肿瘤是
糖皮质激素的不良反应不包括
胰岛素的主要不良反应是
1958年,A国有企业根据企业发展的需要,使用了25公顷农民集体所有的土地,后于1972年退还农民集体3公顷。1984年为便于A国有企业职工通行,经当地政府批准。B汽车运输公司在A国有企业所用的土地范围内建设车站,用地0.2公顷;建设车站职工住宅楼一幢,用
社会政策评估标准有不同的分类方法,下列符合社会政策评估标准分类的是( )。
A、Graduation.B、Aclassreunion.C、Thededicationofanewbuilding.D、Thegroundbreakingceremonyforapedestrianwalkwayonc
最新回复
(
0
)