首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try
admin
2011-01-01
48
问题
How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry? Or will you just get angry with the nearest official?
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject.【46】.He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one-minute fast walk, the passengers spent six minutes walking【47】.The extra walk extended the delay by five minutes for those carrying only hand baggage, but passenger complaints dropped almost to zero.
The reason? Larson suggests that it all has to do with what he calls "social justice". If people see others taking a short cut, they will find the wait unbearable【48】.
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on【49】.
But even knowing how long we have to wait isn’t the whole answer. We must also believe that everything is being done to minimize our delay. Larson cites the example of two neighboring American banks. One was highly computerized and served a customer, on average, every 30 seconds.【50】But because the tellers at the second bank looked extremely busy, customers believed the service was faster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time-wasting ways of appearing more dynamic.
A) So in the case of the airport, it was preferable to delay everyone.
B) The other bank was less automated and took twice as long.
C) When they finally arrived at the baggage reclaim, the delay was then only two minutes.
D) His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time.
E) It’s unbearable for the airport to delay everyone.
F) Passengers told that there will be a half-hour delay are less unhappy than those left waiting even twenty minutes without an explanation.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/7AGd777K
本试题收录于:
职称英语综合类基础题库职称英语分类
0
职称英语综合类基础
职称英语
相关试题推荐
AAShortHistoryofNamingHurricanesBHarnessingtheHurricaneEnergyCDifficultyinForecastingtheCourseofaHurric
KismetisdifferentfromtraditionalrobotsbecauseWhatmakesCogspecial?
TechnologyinOurModernLivesThroughoutthe20century,from1900onwards,peoplehavedreamtofthetechnologicaladvance
A.anecessityB.anemergencyC.anumberofnewheadachesD.familyargumentsE.bigandlightpalm-sizedmodels
ChangesinMuseumsMuseumshavechanged.Theyarenolongerplacesthatone"should"visit;theyareplacestoenjoyandlea
AopticalinformationBprocessingspeedsCelectronsDpositivechargesEdatatechnologiesFall-opticalsystemsGlassisuse
BlackHolesWhatisablackhole?Well,it’sdifficulttoanswerthisquestion,sincethetermswenormallyusetodescribeasc
NightoftheLivingAntsWhenanantdies,otherantsmovethedeadinsectoutofthenest.Thisbehaviorisinterestingtosci
SmokingCanIncreaseDepressiveSymptomsinTeensWhilesometeenagersmaypuffoncigarettesto"self-medicate"againstt
CellPhones:HangUporKeepTalking?Millionsofpeopleareusingcellphonestoday.Inmanyplacesitisactuallyconsider
随机试题
机器设备的实体性贬值率与成新率的关系为()
___________是位于被保护网络或主机与外部网络之间执行访问控制策略的一个或一组系统,包括硬件和软件。
Theartexhibitionwaswell-designed______thedisarrangementofafewphotos.
Bobath技术中抑制异常模式中头抬高过伸是为了
胆囊炎胆石症治疗选穴错误的为
患者,男,39岁。尿道中有白色分泌物滴出3年,伴腰膝酸软,头晕眼花,失眠多梦,遗精,色红少苔,脉细数。治疗应首选
下列会计差错中,既影响资产负债表又影响利润表的是()。
国民革命的历史功绩是()。
把下面的六个图形分为两类,使每一类图形都有各自的共同特征或规律,分类正确的一项是()。
Somehousesaredesignedtobesmart.Othershavesmartdesigns.AnexampleofthesecondtypeofhousewonanAwardofExcellen
最新回复
(
0
)