首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
The American idea of customer is to make each customer the center of the attention. People going shopping in America can expect
The American idea of customer is to make each customer the center of the attention. People going shopping in America can expect
admin
2018-06-22
40
问题
The American idea of customer is to make each customer the center of the attention. People going shopping in America can expect to be treated with respect from the very beginning. When a customer gets to the store, they are treated as honored guests. Customers don’ t usually find store clerks sitting around watching TV or playing cards. Instead the clerks greet them warmly and offer to help them find what they want. In many stores, the signs that label each department make shopping a breeze(容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’ s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’ t have to carry heavy bags out to the car.
In America, customer service continues long after the sale. Many products come with a money-back guarantee. If there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
If there is a problem with the product, the customer may______.
选项
A、have it repaired by others
B、send the product to others
C、ask the customer representative to say sorry to him
D、ask for a refund from the store
答案
D
解析
事实细节题。从文章最后一段可知,当商品出现问题时,顾客可以将商品 带回商店,并可以选择换货或退货。故选D。
转载请注明原文地址:https://kaotiyun.com/show/7DPC777K
本试题收录于:
英语题库普高专升本分类
0
英语
普高专升本
相关试题推荐
Theageofgildedyouthisover.Today’sunderthirtiesarethefirstgenerationforacenturywhocanexpectalowerlivingsta
WhenIwasyounger,Ithoughtthatboysandgrownmenshouldn’tcry.Tearswereasignofbeingweak,【C1】______amanisn’tsuppo
Newspapers,alongwithreportingthenews,instruct,entertain,andgiveopinions.Animportantwayforreadingalarge,big-cit
Everyonehasgottwopersonalities—theonethatisshowntotheworldandtheotherthatissecretandreal.Youdon’tshowyour
Faces,likefingerprints,areunique.Didyoueverwonderhowitispossibleforustorecognizepeople?Evenaskilledwriterp
Faces,likefingerprints,areunique.Didyoueverwonderhowitispossibleforustorecognizepeople?Evenaskilledwriterp
Enoughsleepisimportanttohealth.Theamountofsleep【C1】______dependsontheageofthepersonandtheconditionsinwhich
Akingonce【C1】______seriouslyill.Hisdoctorsandwisementriedcureaftercure.Butnothing【C2】______.Theywerereadyto【C
InBritain,peoplehavedifferentattitudestothepolice.Mostpeoplegenerallyappreciatethemandthejobtheydo—【C1】______
The______crownjewelsarekeptintheTowerofLondon.
随机试题
委托通知通常采用()的形式。
市场环境分析的SWOT方法中,O代表()。
企业董事会或类似机构通过的利润分配方案中拟分配的现金股利或利润,不应确认为应付股利。()
下列选项中,与企业财务报告控制活动有关的风险有()。
小学生小亮很想学好数学,但数学成绩一直很差,多方面努力都没有起色。近期,班主任发现小亮上课变得不听讲,还时不时扰乱课堂秩序,不按时完成家庭作业,数学老师催促也不见效,之后连续几次数学考试都是班上最后一名。班主任通过与小亮谈话了解到,在经历了多次数学考试失败
试述我国《教师法》中规定的教师应承担的义务。
下列关于人民警察“忠诚”的核心价值观的说法,正确的有()。
根据所给资料,回答以下问题。按支出法进行核算,2011年我国GDP是465731.3亿元,其中消费率是49.07%。投资率是48.31%。最终消费支出包括居民消费支出和政府消费支出,居民消费支出是164945.2亿元,约占最终消费的72.17%,
罕见:稀有
96RumboldStreetAyresford
最新回复
(
0
)