What type of business does the speaker have?

Hi, it’s Cody from Forestwood Bakery. This call is regarding the delivery we received from you last week. We were satisfied with all the ingredients that we received except for the chocolate cake mix. The color was a little lighter than normal and it tasted bad, so(72.73)I would like you to exchange this item for another box of cake mix for tomorrow’s delivery. Sorry for the trouble, and have a nice day.