2. 外语
  3. Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

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问题     Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening self-esteem is no easy task. But managers can help improve employees’ self-esteem in the following ways.
    Firstly, they must create a work environment that invites people to feel good about themselves and the work they do. They must not damage or lower the self-esteem of others. Managers should avoid something said or done to someone that wears away their feelings of self worth and satisfaction in performance. For example, it is unacceptable to greet a lazy employee with comments like "Late again! You win the prize for being the least reliable person here."
    Secondly, they must develop ways of communicating real respect and concern to the employees by actively helping them improve their self-image and to feel better about themselves and their performance. For example, comments like, "I knew you could do an exceptional job on that new assignment--and you proved me right!" If sincere, it will make an employee’s day.
     Lastly, give specific rather than general praise. Managers can’t just go around saying to employees, "I really appreciate your work" or "Thanks’--your employees will think you’re running for political office! Instead, be specific about what was done and the positive consequences of the action. For example, "That report you did for me on Thursday was just what I needed for my marketing meeting."  And be sure to give the feedback to the person as soon after the event as possible.
Which is the best title for this passage?
选项 A、Importance of Self-esteem.
B、The Role of Managers.
C、The Praises for Employees.
D、Improvement of Self-esteem.
答案D
解析 主旨大意题。本题询问下面哪一项最适合做本文的题目。本文主要讲了如何提高员工的自尊心。第一段的最后一句话是本文的主题句，第二、三、四段分别从营造有利的工作环境、建立真正尊重员工关心员工的工作方式、称赞员工时要注意具体性和及时性这三个方面讲了如何提高员工的自尊心。故选项D为正确答案。选项A(自尊心的重要性)、选项B(经理的作用)在文章当中没有涉及，故不选。选项C(对员工的称赞)只是概括了文章第四段的主要内容，不全面，故不选。
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