Why will the woman be out of the office all day today? Because she is_________________.

Hello, Sam. This is Ann Rivera. I’ll be out of the office all day today. I’m ill. Would you please do me some favors? First, please write a note to Mrs. Wilson and tell her I’m sick. Then, please call Mr. Smith and change the time of our appointment. Also, don’t forget to find Mr. Johnson and ask him to fix my broken desk lamp. Hmm. . . Let me see, I know there area few more things. Oh, yes, please make a list of all the employees and give it to our manager. She asked me for the list last week. Oh, one more thing, please take the package on my desk to the post office if you have time. And that’s all. Thanks, Sam.  
16. Why will the woman be out of the office all day today?
17. Why does the woman ask Sam to call Mr. Smith?
18. Why does the woman ask Sam to find Mr. Johnson?
19. What did the manager ask for last week?
20. Where does the woman ask Sam to take the package to?