What is wrong with the man’ s computer?

M：My computer is so slow that I can’t work on this report. It’s driving me crazy. I think it’s time to buy a new one.
W:You should try to go to Philips’s electronics. That’s where I got mine last year. They’re very helpful, and they have the best technicians in town.
M:That’s good information. I always have some problems with computers.
W:Oh, and when you go, don’t forget to take your computer with you. They’ll copy its contents onto your new one.
Number 35.What is wrong with the man’s computer?
Number 36.Why does the woman recommend Philips’s electronics?
Number 37.What does the woman advise the man to do?