首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
admin
2010-01-22
101
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization.
选项
答案
THAT
解析
转载请注明原文地址:https://kaotiyun.com/show/8fsO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthefollowingarticleaboutCTO(ChiefTechnologyOfficer)andthequestions.Foreachquestion(15-20),markoneletter(
Readthistexttakenfromabusinessmagazine.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),markone
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
随机试题
测得头围应约是( )其体重约可达( )
中年男性,右上肢外展牵拉伤,患肩疼痛,以健手托患侧前臂。检查:患侧方肩,杜加征阳性,其可能诊断是
材料消耗定额是完成一定的产品规定消耗的材料数量标准。()
银行汇票持票人向银行提示付款时,必须同时提交银行汇票和()。
所谓神话,是上古时代的人们为解释和描叙其所接触的自然现象、社会现象而幻想出来的带有艺术意味的集体口头创作。以下各项所列都属于神话的一项是()。
甲的一只羊走失,被乙拾得赶回家中,饲养半月后被甲发现,但乙拒绝返还。下列说法中正确的是()。
在存储管理中,为实现地址映射,硬件应提供两个寄存器,一个是基址寄存器,另一个是【】。
下列陈述中不正确的是()。
下列叙述中,不属于结构化分析方法的是()
SunlightisagreatsourceofvitaminDinmostoftheworld.Yeta(an)【C1】______numberofexpertsthinkthatmanypeoplearen’
最新回复
(
0
)