首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Much has been written about the potential for management to become isolated from customers and employees. This phenomenon often
Much has been written about the potential for management to become isolated from customers and employees. This phenomenon often
admin
2010-06-30
27
问题
Much has been written about the potential for management to become isolated from customers and employees. This phenomenon often occurs not just within top management, but also within middle management.
I’ve seen this isolation phenomenon in many companies. The symptoms are quite apparent: Managers spend a great deal of time talking to themselves and studying operating numbers. They spend precious little time with customers or with employees, trying to understand the system of the business. And when they do spend time with them, they often do not probe deeply into needs, concerns, and opportunities. This phenomenon, often referred to as being" internally focused," can be tremendously insidious.
Although the need for understanding and spending time with customers has been well documented, I find few managers spending time in the field. The benefits of doing so are clear. A visit with your counterparts at customers’ distribution centers, for example, not only builds relationships that can prove useful when problems arise, but also uncovers numerous opportunities to enhance your performance and deepen your company’s linkage with those customers.
There are many ways to connect with and understand employee perspectives. Some companies have found formal sessions in which senior managers solicit ideas from employees to be very useful. These can be run either as focus groups or as structured discussions.
Managers also should exploit every opportunity to gather organizational knowledge from employees. Some successful managers collect employees’ opinions by what often is referred to as" managing by walking around" or the" 10-minute cup of coffee. "They may, for example, go to employees’ offices and solicit, their opinions. Or at lunch or when they take a cup of coffee, they" mix with the troops" and solicit their input.
Rather than talk about the latest game, you can solicit employees’ ideas by asking questions like: What are you working on? How’s it going? What’s good about our organization? What could be better? How could we better serve our customers or improve our processes? What do you think we Should be doing differently?
You’ll be surprised at how valuable a" 10-minute cup of coffee" together with a brief conversation with an employee can be. It will make you a more effective manager.
What is the common problem in management?
选项
A、Infrequent contact with customers and employees.
B、Managers spend little time on study.
C、Managers do not know their employees well.
D、Managers lack of experience.
答案
A
解析
文章第一段指出出现在高层以及中层管理的主要问题是管理与客户和雇员隔绝,即管理层的人员很少与客户和雇员联系、沟通。B和D文章未提及。C与文意不符,并不是管理者不了解他们的雇员,而是他们很少和雇员交流。
转载请注明原文地址:https://kaotiyun.com/show/9FJd777K
本试题收录于:
公共英语四级笔试题库公共英语(PETS)分类
0
公共英语四级笔试
公共英语(PETS)
相关试题推荐
ForRichardLeakey,headoftheKenyaWildlifeService(KWS),conservationoftenseemstobeacontinuationofwarbyothermeans
AnswerQuestions71to80byreferringtothebriefsonfourfamouscastlesinWales,Britainonthefollowingpage.Answereach
Marketing,businessmanagement
ItisinterestingtoreflectforamomentuponthedifferencesintheareasofmoralfeelingandstandardsinthepeoplesofJap
Themostobviouspurposeofadvertisingistoinformtheconsumerofavailableproductsorservices.Thesecond【C1】______istos
Themostobviouspurposeofadvertisingistoinformtheconsumerofavailableproductsorservices.Thesecond【C1】______istos
Oneofthemostalarmingthingsaboutthecrisisintheglobalfinancialsystemisthatthewarningsignshavebeenouttherefo
ToproducetheupheavalintheUnitedStatesthatchangedandmodernizedthedomainofhighereducationfromthemid-1860’sto
"Themoregadgetsthereare,the【C1】______thingsseemtoget."saidHonoreErvin,co-authorofTheEtiquetteGirls:ThingsYouN
appointments
随机试题
医疗机构设立制剂室,应当向所在地省、自治区、直辖市(食品)药品监督管理部门提交的材料有()
凡特别重大的问题或者涉及面特别广的问题,须()。
某建设项目由厂房、办公楼、宿舍等单项工程组成..其中属于单项工程综合概算中的内容是()。【2013年真题】
下列属于安全技术交底的基本要求的是( )。
1999年5月,某研究所工程师王某,从同乡郑某处得知某机械厂研制的“电冰箱电子控温器”未获成功。基于自己的兴趣,王某在该控温器的基础上,利用业余时间,自筹资金,在自己家中的电冰箱上进行分析,开始研制一种新型的电冰箱电子控温器。在此过程中,郑某曾为王某购买元
长江公司2016年度的财务报告于2017年3月20日批准报出,内部审计入员在对2016年度财务报告进行复核时,发现以下交易或事项:(1)长江公司于2016年1月1日购入10套商品房,每套商品房购入价为200万元,并以低于购入价20%的价格出售给10名高级
环孢霉素A是一种能抑制T细胞增殖的药物,它能使人体免疫系统处于无应答或弱应答状态,因此环孢霉素A可用于()。
已知箱中装有4个白球和5个黑球,且规定:取出一个白球得2分,取出一个黑球得1分.现从该箱中任取(无放回,且每球取到的机会均等3个球,记随机变量X为取出3球所得分数之和.求X的数学期望E(X).
很多家长只重视孩子学习成绩的提高,一味重智轻德,父母对孩子百依百顺,把孩子惯成了“小皇帝”“小公主”,导致越来越多的年轻人对父母对长辈不够尊重,对他人冷漠无情,甚至缺乏基本的社会公德,对民族和社会更缺乏一份感情和责任。上述文字所阐述的家庭教育问题在于(
Sevenyearsago,whenIwasvisitingGermany,Imetwithanofficialwhoexplainedtomethatthecountryhadaperfectsolution
最新回复
(
0
)