2. 外语
  3. You will hear two telephone conversations. Write down one word or number in each of the numbered spaces on the forms below.

You will hear two telephone conversations. Write down one word or number in each of the numbered spaces on the forms below.

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问题     You will hear two telephone conversations.
    Write down one word or number in each of the numbered spaces on the forms below.
CONVERSATION 1(Questions 1-4)
                            MESSAGE
Complaint: Mr. Robert Tips, has a question about his
         【L1】______this month. The bill he received seems too【L2】______.
Solution: The clerk will mark the problem and have a【L3】______take a look at the account. There
        should be an answer by the end of the week and the inquiry number is【L4】______
【L1】
Look at the instructions for Part 1. Questions 1~8
    You will hear two telephone conversations.
    Write down one word or a number in each of the numbered spaces on the forms below.
CONVERSATION 1(Questions 1-4)
Receptionist: Good afternoon, Northwest Electricity, how may I help you?
Mr. Tipps: Good afternoon, this is Robert Tipps. I have a question about my electricity bill this month.
Receptionist: I’d be happy to help you with that Mr. Tipps. Can I have your account number?
Mr. Tipps: I’m afraid I don’t have that with me.
Receptionist: It’s no problem. I’ll just look your name up in our database.
Mr. Tipps: Great. Receptionist: Could you give me your address as well?
Mr. Tipps: It’s 2368 Northwest 21 st Avenue, Vancouver, Washington.
Receptionist: Yes, I have your account up on my computer. How may I help you?
Mr. Tipps: The last bill I received seemed too high.
Receptionist: Yes, I see that it was considerably higher than last year. Did you use more electricity?
Mr. Tipps: No, I don’t think we used any more electricity than the year before.
Receptionist: OK, I’ll tell you what I can do. I’ll mark this and have a supervisor take a look at the account.
Mr. Tipps: Thank you. When can I expect an answer?
Receptionist: We should have an answer for you by the end of the week. I’ll give you an inquiry number.
Mr. Tipps: OK. Let me get a pen. OK, I’m ready.
Receptionist: It’s 3471.
Mr. Tipps: That’s 3471.
Receptionist: Yes, that’s correct.
Mr. Tipps: Thank you for your help.
选项
答案electricity
解析
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