You will hear two telephone conversations. Write down one word or number in each of the numbered spaces on the forms below.

Look at the instructions for Part 1. Questions 1~8
    You will hear two telephone conversations.
    Write down one word or a number in each of the numbered spaces on the forms below.
CONVERSATION 1(Questions 1-4)
Receptionist: Good afternoon, Northwest Electricity, how may I help you?
Mr. Tipps: Good afternoon, this is Robert Tipps. I have a question about my electricity bill this month.
Receptionist: I’d be happy to help you with that Mr. Tipps. Can I have your account number?
Mr. Tipps: I’m afraid I don’t have that with me.
Receptionist: It’s no problem. I’ll just look your name up in our database.
Mr. Tipps: Great. Receptionist: Could you give me your address as well?
Mr. Tipps: It’s 2368 Northwest 21 st Avenue, Vancouver, Washington.
Receptionist: Yes, I have your account up on my computer. How may I help you?
Mr. Tipps: The last bill I received seemed too high.
Receptionist: Yes, I see that it was considerably higher than last year. Did you use more electricity?
Mr. Tipps: No, I don’t think we used any more electricity than the year before.
Receptionist: OK, I’ll tell you what I can do. I’ll mark this and have a supervisor take a look at the account.
Mr. Tipps: Thank you. When can I expect an answer?
Receptionist: We should have an answer for you by the end of the week. I’ll give you an inquiry number.
Mr. Tipps: OK. Let me get a pen. OK, I’m ready.
Receptionist: It’s 3471.
Mr. Tipps: That’s 3471.
Receptionist: Yes, that’s correct.
Mr. Tipps: Thank you for your help.