You will hear another five short recordings. For each recording, decide what the speaker is trying to do. Write one letter (A-H)

Before we begin, I’ve been asked to tell you that Dr Jones has been delayed. That means he won’t make it in time for his presentation on "Dealing with Complaints". Unfortunately, this means we’ve had to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you! And now I’ll hand you over to Kate.[pause]