首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
admin
2010-01-22
50
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization.
选项
答案
HOPE
解析
转载请注明原文地址:https://kaotiyun.com/show/AfsO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
Readthistexttakenfromanarticleaboutaccounting.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),m
Readthetextbelowabouthowtoformagoodmanager.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammat
Readthearticlebelowaboutmonopoly.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-30),ma
Readthistexttakenfromabusinessmagazine.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),markone
Readthistexttakenfromanarticleaboutsomekeyaspectsofoperationsmanagement.Choosethebestsentencetofilleachoft
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
Readthistexttakenfromanarticleabouthowtheaccountantsinfluencethedecisions.Choosethebestsentencetofilleachof
随机试题
肺炎球菌可通过下列哪条途径扩散致肺实变
下列哪项不属于Apgar评分的体征
套筒式补偿器的组成不包括( )。
在现实生活中,保险事故发生时,受益人往往不能妥善处理好保险金,因此,理财师可以将信托和人寿保险进行组合。以下属于“以信托财产支付保险费,但保险金不成立信托财产”该种搭配方式缺点的是( )。
以下关于银行间市场的自营买卖的说法,正确的有()。Ⅰ.银行间市场的自营买卖是指具有银行间市场交易资格的证券公司在银行间市场以自己名义进行的证券自营买卖Ⅱ.目前,银行间市场的交易品种主要是债券Ⅲ.银行间市场的自营买卖采取询价交易方式
2015年1月1日,甲日报社与刘某达成口头协议,聘用刘某为临时校对员(非全日制用工),工作时间为每天9点至12点,提前完成工作任务可以提前离开,工资为80元/小时。因刘某表现优秀,经甲日报社人事部门多次与刘某协商后,双方达成口头协议,将刘某转为全日制正式校
科学发展观形成的现实依据为
下列语句中,正确的是
Basically,therearethreetypesoffatigue:physical,pathological(由疾病引起的),andpsychological.Asyoumightsuspect,eachdiff
A、Theyrealizetheimportanceofkeepingfit.B、Therearetoomanytrafficjams.C、Theeconomyisslowingdown.D、Gasisinshor
最新回复
(
0
)