首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
• Read the text below about how to deny customers’ claims. • In most of the lines 34—45 there is one extra word. It is either gr
admin
2010-01-22
58
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization.
选项
答案
HOPE
解析
转载请注明原文地址:https://kaotiyun.com/show/AfsO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthetextbelowaboutsupplychain.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyincorre
ReadthetextbelowaboutCoca-colaanditsadvertising.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAn
ReadthefollowingarticleaboutCTO(ChiefTechnologyOfficer)andthequestions.Foreachquestion(15-20),markoneletter(
Readthearticlebelowaboutmonopoly.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-30),ma
Readthearticlebelowaboutmonopoly.ChoosethecorrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-30),ma
Readthistexttakenfromabusinessmagazine.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),markone
Readthistexttakenfromabusinessmagazine.Choosethebestsentencetofilleachofthegaps.Foreachgap(9-14),markone
Readthetextbelowaboutjobadvertisement.Inmostofthelines(41-52)thereisoneextraword.Itiseithergrammaticallyin
•Lookatthestatementsbelowandatthesummariesoffivebusinessbooksontheoppositepageaboutrecruitment.•Whichboo
随机试题
正态曲线下,横轴上,从μ到μ+2.58σ的面积为
深龋备洞时,不必达到的是
调查成果的检查验收是保证调查数据()的主要手段之一。
该小区处于城市居住区的东北地段,北部是城市二级干道,其余三面是城市居住区级主次干道,西南角是居住区级中心的一个部分。小区总用地22.4hm2,规划人口8000人。该居住小区规划方案示意图如图2所示。[问题]请你对该居住小区规划
经批准,A企业用盈余公积10000元转增资本,正确的会计分录是()。
贷款担保的作用主要体现在()。
在员工流动类型中,非自愿性流动是指()。
甲公司系乙公司的母公司,甲公司是生产数控机床的上市公司,由管理总部和A、B两个车间组成。该数控机床主要销往欧美等国,由于受国际金融危机的不利影响,数控机床市场销量—路下滑。甲公司在编制2011年度财务报告时,对管理总部、A车间、B车间和商誉等进行减值测试。
简述先履行抗辩权的概念和构成要件。
DothefollowingstatementsagreewiththeinformationgiveninReadingPassage2?Inboxes20—26onyouranswersheetwrite
最新回复
(
0
)