A、She was not very polite. B、She was not clearly heard. C、She was often misunderstood. D、She was unable to speak good English. D

When I was growing up in America, I was ashamed of my mother’s Chinese English. Because of her English, she was often treated unfairly. People in department stores, at banks, and at restaurants did not give her good service, pretended not to understand her, or even acted as if they did not hear her.
    My mother realized the limitations of her English as well. When I was fifteen, she used to have me call people on the phone to pretend I was she. I was forced to ask for information or even to yell at people who had been rude to her. One time I had to call her stockbroker. I said in an adolescent voice that was not very convincing, "This is Mrs. Tan."
    And my mother was standing beside me, whispering loudly, "Why he don’t send me check already two week lone."
    And then, in perfect English I said: "I’m getting rather concerned. You agreed to send the check two weeks ago, but it hasn’t arrived."
    Then she talked more loudly. "What he want? I come to New York tell him front of his boss." And so I turned to the stockbroker again, "I can’t tolerate any more excuse. If I don’t receive the check immediately, I am going to have to speak to your manager when I am in New York next week."
    The next week we ended up in New York. While I was sitting there red-faced, my mother, the real Mrs. Tan, was shouting to his boss in her broken English.
    When I was a teenager, my mother’s broken English embarrassed me. But now, I see it differently. To me, my mother’s English is perfectly clear, perfectly natural. It is my mother tongue. Her language, as I hear it, is vivid, direct, and full of observation and wisdom. It was the language that helped shape the way I saw things, expressed ideas, and made sense of the world.
Questions 29 to 32 are based on the passage you have just heard.
29. Why was the speaker’s mother poorly served?
30. What do we learn about the speaker from the passage?
31. What does the speaker think of her mother’s English now?
32. What can we infer about Chinese English from the passage?