首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
自考
A guest at the Holiday Inn on Union Square in San Francisco is attempting to turn on the radio in his room. Not matter which but
A guest at the Holiday Inn on Union Square in San Francisco is attempting to turn on the radio in his room. Not matter which but
admin
2013-07-02
53
问题
A guest at the Holiday Inn on Union Square in San Francisco is attempting to turn on the radio in his room. Not matter which button he pushes, the radio will not play. Finally, the guest reports a defective (有毛病的) radio. A hotel employee soon arrives at the guest’s room with a new radio, a box of chocolates, and flowers. As for the radio already in the room, the employee turns it on without difficulty and quickly reassures the guest that the radio is tricky to operate. The employee shows the guest how to work the radio and pleasantly exits the room, leaving the radios, the chocolates and the flowers.
An elderly woman is in her favorite food store, Ukrop’s Super Market of Richmond, Virginia. She picks up a large pineapple from the display case, holds it for several moments, and then returns it with obvious reluctance. Ukrop’s president, James Ukrop, witnesses this scene and asks the customer if she would like to buy half of the pineapple, indicating that the store would be glad to cut it in half. The customer accepts and states how she looks forward to visiting Ukrop’s because the staff is so friendly and makes her feel so welcome.
Night after night, in Aurora, Colorado, police officers answer calls for break ins of cars parked outside a local dance hall. One officer notes that the burglaries usually involve purses of female customers who say they lock their handbags in their cars, fearing the bags would be stolen from unattended tables during dances. The officer then persuades the dance hall owner to install lockers and the burglary calls drop from dozens each month to two in four months.
These three stories emphasize our central argument, that is, the essence of services marketing is service. Service quality is the foundation of services marketing, for the core product being marketed is a performance. The performance is the product; the performance is what customers buy. A strong service concept gives companies the opportunity to compete for customers; a strong performance of the service concept builds competitiveness by earning customers’ confidence and reinforcing branding, advertising, selling, and pricing.
The radio in the guest’s room at the Holiday Inn does not work because______. ( )
选项
A、there are too many buttons on it
B、there is something wrong with it
C、it takes a technician to operate it
D、the guest has not operated it properly
答案
D
解析
题干问,在Holiday Inn的客房里,收音机不工作的原因。文中第一段可知,客人打开收音机,收音机却不广播,他以为收音机有毛病,而后来服务生却毫不费力地打开了收音机,并告诉客人怎样打开收音机。说明收音机不工作的原因是客人没有正确地操作。
转载请注明原文地址:https://kaotiyun.com/show/B3rx777K
本试题收录于:
英语阅读(一)题库文史类分类
0
英语阅读(一)
文史类
相关试题推荐
FriedrichDobl,aYugoslav(南斯拉夫人)workinginGermany,wasannoyedwithtrafficjams.Atlongweekendsandholidaytimeswhenhe
observedcertainlyseemtoonfraudcuriositywhatriskmoneycarriedouttowhatShedecided
Takingnaturalobjectssuchasrocks,bones,cloudsandflowersforsubjectmatter,GeorgiaO’Keeffereducedthemtotheirsimpl
ImmensekeepoutofsharewithforintimebysolongasagainstaccountoninterfereInthelat
Seventeenth-centuryhousesincolonialNorthAmericaweresimplestructuresthatwereprimarilyfunctional,carryingovertradit
Beverywaryofopinionsthatflatteryourself-esteem.【T1】Bothmenandwomen,ninetimesoutoften,arefirmlyconvincedofth
leorn→ian→lern→en→learnAboveisthechangeof"learn"fromOldEnglishthroughMiddleEnglishtoModernEnglish.Whatcanyouc
Actionsspeaklouderthanwords,intheproverb,isused.()
Inthesecondperiod,Shakespeare’sstyleandapproachbecamehighlyindividualized.Hewrotesixcomedies.Whichonedoesn’tbe
ThetwopartieswhosenamesoriginatedwiththeGloriousRevolutionwere______.()
随机试题
下列说法中,正确的是()。
专家预言,如果不采取有利措施,未来十几年,在中国将呈“井喷式”爆发的健康问题是
非处方药的分类是根据药品的
该批货物的提单号为“7865435”。( )该批货物可以在青岛以外的港口入境,但需与出口国协商一致。( )
从总体上说,松的货币政策将使证券市场价格上扬,紧的货币政策将使证券市场价格下跌。()
确定重要性时要选定基准,在选择基准时,不需要考虑的因素是()。
南仁东,FA.ST项目首席科学家、总工程师,把二十余载的精力都留给了“中国天眼”,从建设射电望远镜设想的提出,到最为艰难的选址,再到攻克技术上的一个又一个难关,最终建成了世界上最大口径射电望远镜FA.ST。“他从壮年走到暮年,把一个朴素的想法变成了国之重器
办公软件中的字体在操作系统中有对应的字体文件,字体文件中存放的汉字编码是()。
PriscillaOuchida’s"energy-efficient"houseturnedouttobeahorribledream.Whensheandherengineerhusbandmarriedafew
Accordingtotheman,whichofthefollowingisNOTthereasonwhythepartyissuccessful?
最新回复
(
0
)