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  3. To Nancy Parrot I joined Act Fitness Club in St. Petersburg more than a year ago. The salesman convinced me I had nothing to los

To Nancy Parrot I joined Act Fitness Club in St. Petersburg more than a year ago. The salesman convinced me I had nothing to los

admin2014-01-06  28
问题 To Nancy Parrot
I joined Act Fitness Club in St. Petersburg more than a year ago. The salesman convinced me I had nothing to lose in purchasing a membership, as I could get my money back during the first month.
One week after joining, my husband was suddenly admitted to the intensive care unit and died five weeks later. I kept Act Fitness Club informed of this and was told by the salesman to keep making my monthly payments as I would get a full refund.
I have called numerous times and sent a letter and copy of the death certificate.
Act Fitness Club has returned none of my four months’ credit card charges of $25 each and my membership fee of $100.
I need your help.
                                                                                    
Gym gave full refund; check the credit card statement
By Nancy Parrot
Response: John Masters, membership services manager for Act Fitness Club in St. Petersburg, said you signed a month-to-month membership with the club, and agreed to all the terms and conditions, which included the four-week comfort guarantee.
This guarantee specifically states that a member may cancel at any time during the first four-week membership period if certain conditions are met, including utilizing the club three times during each of the initial weeks.
You did not meet the requirements, Masters said, but Act Fitness Club understood your situation and as a courtesy issued a full refund to your credit card June 12.
We are forwarding a copy of the credit slip Masters sent us and suggest you take a look at your credit card statements from this period to make sure the credit posted. Let us know if it did not.
Why did the club decide to give a full refund to Arson Mackey?
选项 A、It wanted to compensate her for their mistakes.
B、It felt sympathy for her.
C、It wanted her to rejoin the club later.
D、It didn’t want to lose their reputation.
答案B
解析
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