2. 外语
  3. You will hear five short recordings. For each recording, decide what the speaker is talking. Write one letter(A-H)next to the nu

You will hear five short recordings. For each recording, decide what the speaker is talking. Write one letter(A-H)next to the nu

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问题 You will hear five short recordings.
For each recording, decide what the speaker is talking.
Write one letter(A-H)next to the number of the recording.
Do not use any letter more than once.
You will hear the five recordings twice.
A a new clerk
B a change of management
C a new computer system
D the introduction of social programme
E how to keep workforce
F the distraction of the package
G a new idea of the promotion
H the service for the customers
______
Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large-scale production will be cost effective for your company.
选项
答案H
解析 原文：“Customer service can enhancecustomer satisfaction and loyalty．”意为“顾客服务可以提高顾客的满意度和忠诚度”，可知答案为H。
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本试题收录于： BEC中级听力题库BEC商务英语分类
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