首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2010-12-04
37
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask a-bout your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. " It is a question of expectation. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. " Could you imagine trying such tricks in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
The way people shop______.
选项
A、carries social and cultural values
B、reflects the developmental stage of a country
C、determines the way they socialize
D、reveals their social status
答案
C
解析
从第一段最后“the way we shop shows the way we see ourselves and our relationships with other people”可以看出强调的是社交和社会关系,故选C。
转载请注明原文地址:https://kaotiyun.com/show/BuHO777K
0
在职攻硕英语联考
相关试题推荐
Parentshavetoshowdueconcernstotheirchildren’screativityandemotionaloutput)otherwisewhattheythinkbeneficialtoth
Ifchildrenwhocannotwriteareaskedtowritethestorytheyhavebeentoldorally,theytendtoscribblein______acrossapag
Veryfewpeopleunderstoodhislecture,thesubjectofwhichwasvery______.(北京航空航天大学2013年试题)
(中国矿业大学2010年试题)Morethan600milliongirlsliveinpovertyinthedevelopingworld.Manyofthemare【C1】______inschooland
(四川大学2010年试题)Youprobablyknowthatit’sbetterforbothyouandtheenvironmentifyoubuyanorganictomatoinsteadofon
(浙江大学2008年试题)Sincetheearly1930s,Swissbankshadpridedthemselvesontheirsystemofbankingsecrecyandnumberedaccou
Idon’tunderstandwhypeople______suchabeautifulgardenwithcansandbottles.
Forthepurposeofmakingweathermaps,informationwillbesentto______.
Astheso-calleddebateoverhealthcarecontinuesintheSenate,letmetakeastepbackandlookatactualhealthcarereform
Itisrequestedthatallthestudents______presentatthemeetingtomorrow.
随机试题
《五代史伶官传序》中,作者重点评论的历史人物是()
甲、乙、丙、丁都承租戊的房屋,均发生房屋租赁纠纷,人民法院经当事人同意,将该案按普通共同诉讼合并审理,并作出了一审判决,现甲、乙就该一审判决欲提出上诉,而丙、丁未就此上诉。对此,下列哪一说法是正确的?()
土地估价方法可分为基本估价法和应用估价法,下列选项中不属于应用估价法的是()。
“形式随从功能”的口号是谁提出来的?
【背景资料】某房地产开发公司(甲方)与某施工单位(乙方)签订了一份合同价款为1000万元的建设工程施工合同,合同工期为7个月,2011年3月开始施工。工程结算数据如下表所示。合同中有关工程价款的部分内容如下:(1)房地产开发
各级财政部门销毁会计档案时,应有()派员参加监销。
行政复议期间,下列具体行政行为中,不可以停止执行的是()。
下列关于税务规章权限范围的说法,正确的是()。(2013年)
下列各项中,属于被审计单位管理层责任的有()。
红花映绿叶X夏=叶绿映花红,“红、花、映、绿、叶、夏”分别代表数字()。
最新回复
(
0
)