A、Rarely. B、Twice a day. C、Occasionally. D、Once a day. B

W: Mr. Smith. I’ m afraid I’ ve got a complaint about the extra work I’ m expected to do.
M: What exactly are your problems, Maria?
W: Well. It’ s just that I can’t manage to get through all my marketing work. I just seem to have too many other things to do.
M: Go on.
W: Well, first I often have to type letters for the department managers.
M: You mean outside marketing?
W: Yes. When Sandy and Maggie are busy.
M: I see.
W: And then I sometimes have to type records of meetings, which isn’ t really my job at all.
M: Anything else?
W: Well, then there’ s the post. Paula classify it twice a day, but occasionally I’ m asked to do it.
M: Do you ever have to give it out?
W: No, rarely. I only do it when Paula’ s away or too busy.
M: And how about dictation?
W: Well, that’ s not too bad because it’ s usually in marketing.
M: OK, I’ll consider your problems.
Q:
13. Which of the following doesn’ t Maria complain about?
14. How often does Paula classify the mail?
15. Why doesn’t Maria complain about dictation?